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Product Support Representative

eFinancialCareers
Job LocationPotters Bar
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time or part-time

Job Description

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Job Summary To ensure that customers receive an exemplary service in the provision of Individual Onshore product quotations, ensuring that these are provided accurately and within stated timescales. To respond to enquiries concerning legislative and technical aspects of contracts offered, enabling issues to be resolved to the satisfaction of the customer. To contribute to the team ethic, working with colleagues in training and the improvement of knowledge, constantly striving to enhance the overall customer experience. What Youll Do

  • To provide a full product range, sales focused, quotation service for professional advisers, direct customers, and the Distribution Teams; and to deliver accurate quote variations within agreed service standards.
  • To provide accurate pre-sale product and technical information to professional advisers and customers, ensuring all enquiries are dealt with at point of call and in a highly professional manner.
  • To maintain technical product knowledge in order to support team; and to achieve department objectives; and to provide cover for other Product Support Representatives.
  • To develop and maintain effective working relationships with IFAs, Distribution teams and other business areas as needed, to assist in the delivery of required service standards.
  • To actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct, and improve on own self development.
  • To provide professional advisers with fund portfolio information to improve knowledge of our internal and external fund ranges.
Who You Are
  • Diligent and conscientious in the accuracy of their work, excellent attention to detail
  • Good Communication Skills
  • "Can Do", proactive attitude
  • Ability to manage large volumes of work at peak times
  • Intermediate knowledge and experience of MS Office
Qualifications 5 GCSEs (including English and Maths at C Grade or equivalent) - essential Benefits of working at Canada Life We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package thats regularly reviewed. As a Canada Life UK colleague, youll receive a competitive salary and comprehensive reward package including a generous pensionand bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development. How we work at Canada Life Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationshipswe have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. Thats why we offer a range of training, flexible working and opportunities to grow and develop. Diversity and inclusion Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress were making in DEI,and we continue for it to be a significant focus. "At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all."Nick Harding, Chief People Officer, Canada Life UK We appreciate that everyone has different work and life responsibilities. Were happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for.

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