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IT First Line Service Desk Support Apprentice

QA Ltd
Job LocationPotters Bar
EducationNot Mentioned
Salary16,000 - 18,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Employer description:4way Solutions was formed to offer independent advice and IT solutions at a level of competence rarely seen at reseller level.Overview:We are now seeking an enthusiastic IT apprentice to join our team.Title - IT First Line Service Desk Support Analyst Apprentice.Program - IT Systems and Networking, Azure Cloud Support Specialist, Level 3 Apprenticeship.Main Responsibilities:

  • Provide 1st line support to customers via email, telephone, and chat.
  • Record incoming incidents (via phone, monitoring systems, chat messages) in the service desk system and ensure incidents are kept updated throughout the lifecycle of the incident.
  • Own incidents from inception to completion by liaising with 2nd and 3rd line teams and managing customer communications and expectations throughout the lifetime of the incident.
  • Take responsibility for daily activities / tasks such as keeping up with monitoring and alerting systems.
What we are looking for: Desirable skills:
  • Communication
  • Customer Service
  • Punctuality
  • Strong attention to detail
Personal qualities:
  • Team player
  • Can do attitude
  • Honesty and integrity
Entry requirements:The entry requirements for this Azure Cloud Support Specialist programme are as follows:
  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.Find out more here: https://Qualifications/UKQRS/Default.aspxSalary:£16,000 - £18,000 per annum.Future prospects: The right candidate will have the opportunity to be offered a full-time role, upon successful completion of the apprenticeship.Important Information:QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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