HR Service Centre Senior Administrator

Job Description

KCA Deutag encourage all qualified applicants to apply and will not discriminate on the basis of disability, race, gender identity, religion, and more.We value all our people and their contributions and recognise the benefits we gain from the diversity that exists amongst our teams.Who We Are Looking For:HR Service Centre Senior AdministratorThe HRSC Senior Administrator is responsible for the administration and coordination of HR service requests related to the entire employment lifecycle across all business units. The role involves processing a wide variety of transactions for Service Centrecustomers (internal and external), within agreed service levels, using HR systems, following HR processes and procedures, and ensuring compliance with KCA Deutag Worldwide Standards.Responsibilities:

• Deliver a customer focused administration service that focuses on taking ownership, providing customers with regular updates, and answering the work request correctly first time
• Preparation of all employment paperwork relating to the employment lifecycle, including offers of employment, time, and workforce administration
• Have an in-depth knowledge of contractual and non-contractual T’s and Cs for all KCAD Business Units
• Understand the business rules relating to the calculation of sick pay, maternity pay, etc.
• In depth knowledge of work force administration processes and procedures, and good knowledge and understanding of relevant Time, Reward, Recruitment and Selection and Payroll processes and procedures
• Provide HRSC administrative support and guidance to projects
• Try to resolve any customer concerns about service delivery, or quality, in relation to an assigned task, knowing when to escalate a complaint further
• Development and review of HRSC processes, procedures, and systems; providing first level support to end users in their area of the business (including communication/roll out of any changes) and providing support to Global Process Owners
• Employee and Relative Response support as part of the Global Crisis Management Plan (GCMP)
• Access, share and manage personal information relating to employees and colleagues in line with company and legal requirements regarding data protection and confidentiality
• Manage and maintain accurate employee records
• Conduct data quality checks in accordance with new processes, data governance, controls and manage any non-adherence through further training or support
• Prepare and gather data for reports on people metrics, including the collation of data and preparation of "People Focus" each month
• Provide a basic advisory service to business and HRSC on administrative processes, policies, and procedures
• Participation in small to large scale HRSC change projects which require HR support, including IT related HRSC deliverables. Participation includes stakeholder updates on area of expertise, development of user guidance, testing etc.

Key Skills & Experience:

• Experienced administrator with an eye for detail and a right first time’ approach
• Experience working within a fast-paced transactional service centre environment advantageous
• Tech savvy with an ability to pick up new systems easily
• A collaborative team player proactively invested in sharing knowledge and experience with other team members
• Has the ability to challenge the status quo by looking for opportunities to improve existing ways of working
• Time management and organisational skills including the ability to prioritise tasks, work on multiple tasks and work to tight deadlines
• Basic knowledge of HR processes, procedures, and policies
• Working with personal information relating to employees and colleagues in line with company and legal requirements relating to data protection and confidentiality
• Demonstrates a customer centric mindset
• Self-motivated and ability to work on own initiative

What we offer:

• Compressed Working Week (full-time employees only)
• Hybrid working
• Bonus - all employees are eligible to participate in a bonus arrangement with % eligibility
• Group Personal Pension Plan
• Group Private Medical Insurance
• Company Sick Pay Scheme
• Annual Leave with an additional holiday on your Birthday (total 33 days annual leave)
• Group Life Insurance
• Group Private Dental Insurance
• Long Term Disability
• Employee Assistance Programme
• Discounted Group Private Medical / Dental Insurance for dependents
• Social Club