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Service Desk Manager

Deerfoot IT Resources Ltd
Job LocationPortishead
EducationNot Mentioned
Salary£50,000 - £55,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Do you have Service Desk Manager experience, and are you seeking a new job in Portishead (North Somerset) Deerfoot IT Recruitment is helping a collaborative company recruit a Service Desk Manager, and the role comes with a salary of up to £55,000 p/a andexcellent benefits.As a Service Desk Manager, you will play a crucial role in ensuring the efficient operation of the IT support function. You will lead the team of five IT Engineers, providing guidance, training, and support to deliver excellent technical assistance to endusers. Extra duties on an out-of-hours basis may be required occasionally and are considered part of the role. This includes travelling to any of our clients other sites in surrounding area.To give you an idea of how this Service Desk Manager role would look and feel, here are some of the things you could expect to do:

  • Set performance goals, monitor progress, and conduct regular performance reviews
  • Foster a positive and collaborative team culture
  • Provide training and development opportunities to team members
  • Oversee the daily operations of the IT service desk, ensuring timely and efficient issue resolution
  • Handle escalated support requests and complex technical issues
To apply for this Service Desk Manager role, you will need a degree in information technology or a related field and proven experience in IT support, with at least 3-5 years in a leadership or supervisory role. Managing a team of 5 members - 60% management/ 40% technicalYou will also require the following:
  • Knowledge of IT systems, infrastructure, and emerging technologies, particularly with Microsoft Azure, Microsoft Remote Desktop and O365
  • Excellent communication and interpersonal skills
  • Exceptional problem-solving and decision-making abilities
In return for your dedication, collaboration and commitment, youll receive a generous salary of up to £55,000 p/a and a benefits package, joining a welcoming and inclusive culture.To apply for this inclusive and collaborative full-time Service Desk Manager job in Portishead, please contact Deerfoot IT Recruitment today. Wed love to help you get your next role and enable you to fulfil your professional ambitions.Deerfoot IT Resources Ltd is one of the UKs leading IT Recruitment Agencies, trusted by many of the UKs leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere withoutyour authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client,we donate £1 to The Born Free Foundation (1070906). Deerfoot is also climate-positive in partnership with Ecologi.Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.

Keyskills :
SERVICE DESK MANAGER IT SUPPORT MANAGER

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