ICT Service Desk Technician

Job Description

ICT Service Desk TechnicianPortishead (with some agile working and other office locations)£22,837 - £25,375 per annumPermanent, 37 hours per weekAbout the role:Our client has an exciting opportunity for an ICT Service Desk Technician to join them.This is a key role within the ICT support team, you will be responsible for providing first and second line support. Working with the team, you will ensure that effective ICT systems are in place to support their users. You will provide assistance to their users for both hardware and software issues as well as carrying out routine testing and upgrades as well as daily checks.Within this diverse role you will also have the opportunity to support implementation projects.About you:They are looking for a proactive, hardworking person who can help them to deliver an efficient, end to end support service to their users. To be successful in this role, you will have experience of working in a customer focussed environment and will be able to demonstrate excellent ICT skills. You will have a good understanding of a range of computer systems and mobile technologies.You will be a natural problem solver with knowledge of ITIL and IT best practices. A confident communicator, you will have the ability to provide technical information to non-technical staff in a way that is easy to understand. You will have a demonstrable interest in technology and be motivated in personal and professional development.Above all, you will have a genuine interest in the work that they do and a passion to help them deliver an excellent support service.About them:Our client is a community based social housing provider operating in the West of England. They currently own and manage around 6,500 homes and employ 500+ colleagues, have an annual turnover of £42 million and work in partnership with local, regional and national agencies to deliver their services.Their head office in Portishead is situated by the Marina within easy walking distance to high street shops, coffee bars, restaurants and several supermarkets. The offices are newly refurbished offering a modern agile’ and collaborative working environment.On top of the standard benefits including 25 days holiday and a generous Pension, they also offer a Healthcare Cash Plan, a Rewards portal with access 100’s of different discounts and an extra day off to say thanks for being part of the team. And this isn’t even all of it!They believe in equality of opportunity and understand the value of a diverse workforce that is representative of their community. They hold the Investors in People Gold Award which recognises how much they support and value their staff. They’re one of only 14% of companies in the South West to achieve this award so they’re really proud of it!If you are interested and ready to bring your AGAME, apply today at the top of this page!They believe in equality of opportunity and understand the value of a diverse mix of talented people that is representative of their community.They hold the Investors in People Gold Award which recognises how much they support and value their staff. They’re one of only 14% of companies in the South West to achieve this award so they’re really proud of it!No Agencies please. Required skills

ICT

ITIL

Service Delivery

Technical Support

1st Line

Keyskills :
ICT ITIL Service Delivery Technical Suppt 1st Line