Admin Officer

Job Description

Administration Officer (AO)Portishead BS20Office Based At Above Location - No Work From Home Or Alternative Location Available For This Position£11.60 PHHoliday 34 Days Per Annum6 Month Temporary BookingFull Time PositionStandard 37 Hour Week Monday - FridayBetween the hours of 08:00 - 18:00Clearance RequirementsCTC Clearance Checks are required for this roleYou must have been a resident in the UK for at least the last 5 years and hold a Current Passport With Right To Work In The UK And Indefinite Leave To RemainAbout the clientThe Biometric Immigration Document Management Unit (BIDMU) is recruiting for a number of AO roles within its command. BIDMU deals with issues relating to the production, delivery, correction, and replacement of biometric residence permits (BRPs), the physicalproof of a persons immigration permission. Those working in BIDMU support customers who have encountered problems receiving, correcting, or replacing their BRP.When dealing with customers internal to the Home Office, interactions will be a mix of written and verbal responses. For customers external to the Home Office, response will almost always be in writing.Responsibilities And Key Points To Note

• Full training will be provided and is accommodated over a period of 5 days
• Free parking outside the building, and the office is served by the local bus network with a stop very close to the building.
• Previous experience of working in an office environment
• Demonstrate effective Time management, Organisation, Team working and Decision-making
• Strong IT skills are required, including being proficient in the use of MS Office packages including Word, Excel and email
• AO candidates are expected to be both flexible and adaptable as there may be a requirement to work across all work areas, depending on business need.
• Having responsibility for effective personal and team delivery.
• Processing different postal correspondence efficiently, identifying urgent correspondence and escalating issues to management where required.
• Sifting returned Biometric Residence Cards and ensuring that appropriate action is taken in line with internal departmental processes and guidance.
• Responding to customers, both internal and external, to ensure appropriate information is shared.
• Produce high quality work which delivers a quality service for customers.
• Work in professional manner and reflect Home Office values.
• Ensure accurate interpretation and secure provision of data to customers with adherence to General Data Protection Regulations (GDPR)
• Maintain daily recording of own statistical information feeding into the teams overall productivity
• Assess the results of any checks and determine the required action in line with policy guidelines
• Working collaboratively and effectively as part of a team demonstrating awareness of Home Office policies concerning Equal Opportunities, Diversity and Health and Safety
• Share knowledge, best practice and support your team in their work
• Support other teams as required and as workloads fluctuate
• Treat all customers fairly, impartially, and with due respect in line with Departmental standards and Civil Service values.
• Provide constructive feedback and play an active part in team meetings, 10@10s and improvement initiatives
• Additional duties within the scope of the grade may vary dependent on business needs

If the above role sounds of interest to you and you would like to discuss in more detail, please apply now!