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Technical Service Engineer

Hawk 3 Talent Solutions
Job LocationPort Talbot
EducationNot Mentioned
Salary31,000 - 41,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Customer Technical Services Engineer Location: South Wales (Flexible Location) Department: Customer Technical Services Salary Range: £31,000 - £41,000, depending on experienceThe RoleAs a Customer Technical Services Engineer, you will be based within the Commercial Services Department in South Wales. The purpose of the role is to work hand-in-glove with the Account Managers; to provide a single point of contact through which customerscan access the extensive technical resources, to improve product offering to fully meet the needs of customers.To carry out this role successfully, you will be responsible for, but not limited to, the following duties:

  • Coordinate the technical relationship and associated activities between customers and relevant internal parties.
  • Support customers with any product related issues or opportunities; advising on product performance, suitability for required application, agreeing specifications and assisting in problem solving and trials.
  • Manage customer product quality complaint process from registration to close out, ensuring timely progression towards technical closure.
  • Ensure customers are provided with appropriate documentation
  • Review product quality supplied to individual customers and contribute to continuous improvement activities.
  • Ensure agreed targets are achieved.
  • Identify improvement opportunities.
  • Ensure countermeasures are robust and effective.
  • Produce appropriate analysis for customer portfolios.
  • Develop and maintain Technical Service Reviews with customers.
In order to be considered for this role, applicants will have the following experience and attributes:
  • Previous experience in a technical / manufacturing environment.
  • Technically qualified in a materials / engineering related discipline.
  • Knowledge of steel products is essential, particularly manufacture, processing and application.
  • Previous experience in delivering customer liaison on Technical issues.
  • Must be customer focussed, with an understanding of customer steel end use.
  • Good communicator and listener on technical matters, and will need to apply these skills to a broad spectrum of people.
  • Knowledge of business functions and processes.
  • Foreign language skills (Spanish) desirable.
The Benefits
  • A market competitive salary
  • 35 days holidays per annum
  • Annual Pay Review
  • Annual Bonus Scheme - subject to business performance
  • Private Healthcare Scheme (Individual cover)
  • One of the UKs leading defined contribution pension schemes (10% employer contribution / 6% employee contribution)
  • An extensive list of lifestyle benefits including free onsite parking at all of our sites, an employee assistance programme as well as discounts with local and national retailers and services.
  • Employee discount scheme for companies including Vodafone, Nissan, Jaguar Land Rover and also various local services
Closing date is 20th February 2023.Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.To Apply please follow the application process for the site this job is advertised on or email your CV to. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our PrivacyPolicy. To view our full Privacy Policy please visit our website.Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is notalways possible. Thank you for your interest in this role and we look forward to working with you in the future

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