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Service Coordinator

SMT Volvo
Job LocationPontypridd
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We are looking for a Service Co-ordinator to join our team at our Treforest Customer Support Centre.As part of the team you will be responsible for the co-ordination of Engineers to ensure effective Customer service delivery.Main duties of the role:

  • Answer service calls in a swift and efficient manner, obtaining customer order numbers or alternative authorisation when required.
  • Co-ordinate and plan service work, be it SMT or customer driven to ensure cost effective completion.
  • Open service jobs and close them in a way that explains the material and labour costs for effective invoicing.
  • Organise planned services and inspections, keep records using the Maintenance Planning System and be proficient in the interpretation of Time Guides and technical information to close jobs in accordance with the guidance.
  • Flag up any anomalies regarding costs incurred on jobs.
  • Use available information and knowledge to find additional work opportunities for service and repair.
    • Closing date for applications: Wednesday 22 July 2020Interviews to be held week commencing 3 August 2020. Service | Co-ordination | Engineer | Scheduling | Service Co-ordinator | Communication | Customer Service | Customer Support | Service Planning | Maintenance Benefits Competitive pay / Company Bonus Scheme / Pension Scheme / Life Assurance / Medical Cash Plan / On-site health checks / 30 days holiday (incl. bank holidays) increasing to 35 days with service. Additional Information Hours: 48 per week (including Saturday)Essential Skills
  • Good telephone manner.
  • Understanding mechanical terminology and associated work.
  • Ability to work on own initiative and prioritise.
  • Ability to communicate at all levels.
  • Reliable, honest, trustworthy, good timekeeper.
  • To be co-operative and flexible at all times.
    • About CompanyAbout the Company SMT GB markets Volvo Construction Equipment products including wheeled loaders, articulated haulers, hydraulic excavators, utility equipment and road equipment products in Great Britain. Our Mission We create value by providing sustainable and integrated solutions for the heavy equipment and transport industries across Europe and Africa. Our Vision We are the industry leader with state-of-the-art products and services that maximizing the benefits for all stakeholders. We are a great place to work, with highly skilled teams that are inspired and dedicated to helping our customers succeed. We are the partner of choice for our customers throughout the lifetime of their equipment. Required skills
  • Service | Co-ordination | Engineer | Scheduling | Service Co-ordinator | Communication | Customer Service | Customer Support | Service Planning | Main

    • Keyskills :
    Service | Co-dination | Engineer | Scheduling | Service Co-dinat | Communication | Customer Service | Customer Suppt | Service Planning | Main

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