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Unified Communications Engineer Team Lead

Michael Page Technology
Job LocationPlymouth
EducationNot Mentioned
Salary40,000 - 50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

The Unified Communications Engineer Team Lead is an exciting opportunity to join a growing business based in Devon with dynamic hybrid working and occasional European travel. This post will utilise skills of an Engineer and Team lead on a day to day basis.Client DetailsMy client is a leading travel and tourism business, looking for a Unified Communications Engineer Team Lead. You can be based anywhere in the UK but will be beneficial to be based near Plymouth, Poole or Portsmouth.DescriptionUnified Communications Engineer Team Lead will:

  • Manage a small team of CCM Administrators.
  • Managing multi-vendor VOIP systems and working in conjunction with maintenance provider.
  • Monitor all Unified Communication Infrastructures using various monitoring tools ensuring stability and availability of platforms.
  • Manage evolutions and upgrades of Unified Communication systems depending on business objectives.
  • Administrate and develop existing Genesys Contact Centres, working in conjunction with maintenance provider
  • Provide accuracy and stability of contact centre real-time and historical statistics including visual contact centre displays.
  • Communicate and work in close collaboration with IT teams and location managers.
  • Ensure the associated documentation (technical specifications, operating procedures) and the continuous updating of documentation.
  • Provide an expert level support, in relation to all departments and external suppliers
  • Participate in project work, including the evolution of the CCM platform, to include substantial migration & update work.
ProfileThe Unified Communications Engineer Team Lead will be confortable with:
  • Cisco VoIP/ Voice telephony. -SIP & ISDN
  • Cisco Unified Call Manager (CUCM 11.5) / Cisco Unity Connection
  • IM Presence & Cisco Jabber
  • Cisco voice gateways (IOS)
  • Genesys Pure Engage (Or any other related contact centre technology, Avaya, Mitel, etc)
  • Experience of WFO applications - Call Recording and Quality Management
  • Experience with deploying, supporting and troubleshooting IP telephony devices including desktop agents, mobile clients, desk phones and other end points You have a positive and constructive outlook on current and potential problems.
  • Network support/administration - good understanding of protocols and security - IP, DNS, DHCP, VPN configuration.
  • Extensive knowledge of supporting contact centre systems.
  • Experience of monitoring tools such Opsview/Centreon
  • Experience of cloud UC technology CCaaS/UCaaS desirable
  • Experience of one of the following GCP, AZURE, AWS desirable
  • CCNA would be advantageous
  • French Language skills would be advantageous
Job OfferSalary banding from £40,000 - £50,000hybrid/remote working - will be expected to travel to Plymouth on occasion.

Keyskills :
SIPTelephonyCCNACiscoNetwork EngineerVIOPIT managerUnified Communications EngineerUnified Call ManagerCCM ManagerVoice gateway

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