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Sales and Customer Service Administrator

Pertemps Plymouth Commercial
Job LocationPlymouth
EducationNot Mentioned
Salary25,000 - 26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you a sales professional with excellent customer service Then look no further!Our client provides a high level or regional and national training and consultancy services, and is seeking a dynamic Sales and Customer Service Administrator who will contribute to the success of their most valued memberships. They need someone who demonstratesdrive, energy, and passion in all they do.The role consists of 3 main areas:Sales

  • Identify sales opportunities when communicating with their members, up and cross-selling as appropriate.
  • Attend sales meetings with prospective new members and generate proposals to meet their requirements.
  • Maintain a flexible, positive, can-do attitude and going above and beyond to exceed their customers expectations
  • Understand the bigger impact on the business and identify opportunities for growth, innovation, and improvement.
Customer Service
  • Acting as primary contact for all members, dealing with their queries appropriately. This includes providing (when suitably qualified) or co-ordinating health and safety advice to clients when requested.
  • Anticipate the customers needs and ensure expectations are always exceeded.
  • Offer and carry out service reviews with existing members.
Administration
  • Process training and consultancy bookings on their internal booking system.
  • Liaise with their support and delivery teams, ensuring they deliver a first-class service all-round.
  • Update and input records of all contact made on the CRM System.
  • Run training reports for clients.
  • Produce proposals for training as and when required.
  • Monitor and follow GDPR requirements regarding record keeping and confidentiality.
Key requirements of the role:
  • Hold a NEBOSH General Certificate or be willing to achieve this within 6 months of taking the role.
  • Self-manage a demanding workload whilst remaining focussed on the task in hand.
  • Excellent communication skills - both written and verbal - with high attention to detail.
  • Sound knowledge of H&S management systems and an understanding of the basic HR requirements of an organisation.
  • A clean driving license and a car suitable for travelling to client meetings across the south west region (travel expenses will be covered).
Salary is between £25,000 - £26,000 p/a, working full time Monday to Friday from their busy office in Plympton, Plymouth.If this role is for you, please apply today with your CV in word format. Contact Emma Hutchings at the Pertemps Plymouth branch for more information!

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