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Job Location | Plymouth |
Education | Not Mentioned |
Salary | 9.50 - 10.70 per hour |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Connaught Resourcing is currently partnered with an established NHS Provider who are recruiting full-time 111 Health Advisors to work on their 111 service based in Plymouth.The Role: NHS 111 is a non-emergency telephone service providing advice and directing patients to the most appropriate urgent care service. As a 111 Health Advisor you will be answering inbound calls from members of the public and health care professionals in need ofmedical advice and directing them to the most appropriate form of urgent care. Using the NHS Pathways software, you will be responsible to ensure that all calls are answered promptly, accurately and professionally in line with the performance standards. Thesecalls could be escalated to a Clinical Advisor, result in dispatching an ambulance in the case of an emergency or refer onto, or provide information about other available services.The role is a temporary to permanent position. Once the 12 week probation period has passed you will be offered the opportunity to move into a permanent contract.We are looking for 111 Health Advisor candidates who have the following:* Experience in customer facing environment including call centre or customer service* Excellent telephone manner, keyboard, verbal and written communication skills* Have the ability to record information accurately and correctly* Be able to learn new skills and receive feedback on your performanceWhat 111 Health Advisor candidates will receive in return:* Salary: £9.50-£10.70 per hour* 20 days holiday (plus bank holidays) pro rata* Pension Scheme* Cycle to work scheme* 1 Paid volunteering day per year* Perkbox* Employee Assistance ProgrammeThis is an exciting opportunity to join an ever expanding service with many career progression opportunities.If you are interested in this position, please submit your CV to Rian at Connaught Resourcing.Connaught Education is a trading brand of Connaught Resourcing and operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. We are committed to supporting the welfareof children and young people. In support of current Safeguarding legislation we will carry out background checks and an Enhanced DBS Disclosure as part of our recruitment and selection procedures.
Keyskills :
customer serviceCall centrecall centre agenttest and tracecovid test operative