Kiosk Supervisor

Job Description

As a Kiosk Supervisor, you will be accountable for everything within your kiosk from managing the team, controlling all aspects of stock, ordering and wastage to ensure your Kiosk hits its targets. You will drive and analyse the profit performance and leadyour Team to achieve the highest levels of service.Key Responsibilities:

• You will assist your Multisite Manager with labour cost, food cost and gross sales, ensuring profit is achieved
• You will assist Multisite Manager to create rotas and manage staff holidays, support the teams in opening and closing locations on assigned days and provide leadership during the hours of operations & be flexible to support other counters when required
• You will manage the day to day running on the kiosk including daily production, ensuring bestselling items are a key focus, date check to ensure all food is safe to sell, handling all deliveries, safely opening or closing down the kiosk
• Support and cover an emergency shift when necessary
• You will maintain consistent high standards and drive food quality
• You will maintain high standards of cleanliness and organisation, promoting a safe and healthy working environment by being a safety-minded leader who leads by example in reporting any food and safety issues and deficiencies in the sites
• You will inspire and engage your Team through creating a culture of teamwork and support
• Working closely with your Multi-site Kiosk Manager, you will assess your Teams skills and knowledge gaps to help build and sustain a high performing team
• Will Train teammates in a supportive and motivating manner ensuring that successful performance is reinforced, and constructive feedback is provided
• Drive systems and standards of new program concepts through coaching, role modelling and spot-checking
• You will be expected to achieve a level of service through the constant monitoring of our established brand standards
• You will manage the day to day running on the kiosk including daily production ensuring bestselling items are a key focus

Key Behaviours:

• Here at YO! we all have one common passion: we are food fanatics! As a Kiosk Supervisor, you must share our passion for pan-Asian flavours and bringing people together.
• Our food is all about flavour and giving all who eat it an amazing experience, you must have a keen eye for standards and always strive to deliver the best quality food service and results across the board.
• Youll be obsessed with detail, highly attentive and confident analysing business data.
• Youll have a warm and personable nature, always putting your People and Customers first, living our values and driving our culture of supportive management, team spirit and a feeling of inclusiveness.

Key Experience:

• Youll be capable of driving performance and consistent standards in business management, food quality and service.
• You will understand what it means to deliver amazing customer service and will thrive on the challenge of always exceeding customer expectations.
• Must have some leadership experience in a similar environment with the knowledge and confidence to deliver consistently high standards in food quality and business targets