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Job Location | Plymouth |
Education | Not Mentioned |
Salary | 35,000 - 40,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
We have a new opportunity for an IT Service Desk Manager at a top regional law firm.You will manage and oversee a dynamic and growing IT Service Desk Team, delivering first-class service and support to all areas of the business.As IT Service Desk Manager you will line manage a growing internal team of Service Desk Analysts who are responsible for providing support for a wide range of technical services, hardware and software to over 600 employees across 7 locations.Drawing on the internal team and several key managed service partnerships, you will develop services, standards and procedures that ensure support services keep pace with business requirements.What youll doIn this role, you will work closely with all parts of the Technology function and be responsible for ensuring SLAs to the business are met along with managing the relationship with key managed support suppliers at an operational level on a day to day basis.