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IT and Bodyworn Camera Technical Support Technician

RSD Recruitment
Job LocationPlymouth
EducationNot Mentioned
Salary£20,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

IT & Body Worn Camera Technical Support TechnicianWe are looking to strengthen our Technical team with a positive, enthusiastic, IT Systems Technician who is passionate about IT, has excellent communication skills and can be adaptable to the needs of the organisation.As part of our team, youll be working with a wide variety of technologies and serve a diverse set of users principally involved in the Cloud, Server, Infrastructure, WIFI and 4G/5G environments. Applicants should have a relevant IT qualification or equivalent, plus work experience in a relevant/similar post.You will be a skilled individual who is self-motivated, highly organised and works well as part of a team. Your role will be involved in providing our Customers with a first-class Pre & post-sales experience when choosing us as their Body Worn Video supplier and partner. Resolving IT Issues pro-actively and reactively on customers core infrastructure, Azure Cloud and both our and end-user devices.Job Role / Responsibilities will include:

  • To provide Technical guidance and support, to customers in their Journey from thinking Body Camera idea to roll-out and beyond.
  • Provide 1st / 2nd Line support to customers via Telephone, Email, ANYDESK / TeamViewer etc
  • To Assist Customers with their Technical questions regarding our Product range (Training Provided) Spanning user issues to Network configuration.
  • To Assist Customers with Software installations on their own Server and Network or via our MS Azure Cloud.
  • Provide Technical support to our customers typically spanning a wide geographical area andwhere English may not be their Primary Language.
  • Must be a problem solver and be able to quickly identify and solve issues.
  • To be an ambassador for the company to the outside world.
  • To form working relationships with our premier customers in the Blue Light and Public Sector Market place.
  • To Potentially serve as a business representative at major industry events, conferences, trade shows, and exhibitions.
    • Other Internal Tasks
  • Load software onto to our products
  • Check quality of product deliveries from suppliers.
  • Aid in management of Company Stock and secure storage.
  • Manage incoming Stock deliveries and dispatch of goods to customers globally.
  • Responsible for Stock Control, creation and improvement of Stock control electronic reporting and databases on a daily basis.
  • Manage low level electronic repairs - e.g. Soldering. (low level electronics knowledge useful).
  • To assist in the authoring of product Instruction manuals and procedures. Ensure documentation for system policies, technical specifications and operating procedures are maintained and updated.
  • To provide support in the preparation of Bids / Tenders.
  • Manage and develop Company Video hosting site - VIMEO.
  • Assist in Management of CMS / DEMS Software Licencing.
  • Provide any ad-hoc IT/administration as directed by the IT Manager
    • Person SkillsAn influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutionsStrong interpersonal skills and high emotional intelligenceBe able to communicate and influence Senior peer group down to basic user.Strong customer and client focusTeam PlayerMust have entrepreneurial spirit, be a self-starter, able to, and used to, working remotely and be able to plan to reach company objectives.Smart and Corporate in appearance due to the Conservative and Uniform environment of our customers.Must be able to interact with Customers where Technology may not be the their Forte.Prepared to travel throughout UK and The World involving Night away from "Home"Have a passport, clean driving licence, potential need to be security cleared so a clean criminal record. Checkable work History etc.Preference given to Ex military as we are signatories to the Armed Forces Covenant.Experience Required -Remote Software Installation experienceRemote IT and Technical support experienceRemote IT fault finding - Server and Desktop Configuration / Port IssuesBuild and manage databases.SQL Server / MS ServerMS Azure / Amazon Cloud environmentsUseful ExperienceCCTV products and Control room software such as Genetec / Milestone / Axis / Verint /3G / 4 G Live Video transmission.PTT and commercial communications.Software writing and coding experience.Location and salary
  • The role is office based at our HQ in Plymouth but may require occasional site visits (Globally), including the lifting and moving of IT and BWV equipment.
  • We have a trust-based flexi-time system, and a progressive approach to working practices.
  • You will bring enthusiasm, willingness to develop and attention to detail to the job. You will also bring a sense of humour, and the ability to make others feel at ease. Occasional out of hours and weekend work may be required with time in lieu as the norm.
  • Take initiative
  • Pride in their work and workspace
  • Attitude to work - we are a small business and every member of the team must be prepared to muck in and carry out tasks as and when required
  • Salary range £20 - 26,000 P/A plus potentially an Annual Company Bonus
    • Reports to -DailyIT Manager / Operations Director.

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