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Field Service Engineer

Glory
Job LocationPlymouth
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you passionate about engineering and technology Do you enjoy solving problems and providing excellent customer service If so, we have an exciting opportunity for you! We are looking for a Field Service Engineerto join our team inPlymouth.The Field Service Engineer operates directly in the designated field territory and services/maintains company equipment while forging good business relationships with our customers. Is responsible for the direct management of all aspects of total customerservice and works independently to troubleshoot and repair a variety of high-speed cash-handling equipment, tracking and management of parts/tools and staying abreast of changes in technical and functional elements of Glory Global Solutions equipment.This role is open to all levels from entry level apprenticeship with limited experience, up to fully qualified and experienced Engineers.In this role, you will have various opportunities for career growth and progression. You can progress through engineering/technical pathways, or you can go into management. Training is constantly ongoing, as well as bundles more formal learning/opportunities to gain more qualifications.Field Service Engineer Requirements:

  • Entry level and Senior Engineers must have a recognised engineering qualification and a full, clean Driving Licence
  • For entry level, any customer service experience would also be beneficial
  • For senior Engineers, experience in a similar customer facing environment working to achieve customer service levels as well as post qualification experience in a support role is required
  • Mechanically competent to a high standard
  • Understands local Health and Safety regulations and works within company guidelines
  • Able to be flexible and prioritise; planning and monitoring their own activity, performance and progress
  • Able to demonstrate first class customer service and communication skills; written and verbal
  • Logical trouble shooting skills and capability to isolate problems at PCB or component level
  • Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings
  • Understands AC/DC power distribution and digital/analogue circuitry
  • Must be able to work autonomously and with minimal supervision
  • Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
  • Must be available for on call (on some weekends)
Field Service Engineer Benefits:
  • 25 days holiday a year with the opportunity to buy up to five additional days
  • Company car with fuel card
  • Competitive company pension scheme
  • Ongoing training and development
  • Private medical insurance for all employees (enhanced membership can be purchased for other family members)
  • Dental insurance for all employees
  • Life assurance
  • Income protection scheme
  • Employee assistance programme
  • Employee Wellbeing events and Mental Health First Aiders
  • Employee My Benefits portal offering extensive retail discounts
About the company:As an Investors in People Gold organisation we value our people. We are aglobal leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to helpbuild a stronger business.Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their uniquechallenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilitiesadd to their business.Don’t miss this chance to join our amazing team and work with the latest technologies. This is a rare opportunity to advance your career and make a difference in the world. Apply now and show us what you can do!Glory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other statusprotected by law.Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formalwritten agreement is in place between Glory and the Agency to source candidates for a specific role.

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