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Customer Services Officer - Reception Centre

Babcock
Job LocationPlymouth
EducationNot Mentioned
Salary£29,108 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Customer Services Officer - Reception CentreLocation: Devonport, PlymouthCompensation: £26,680.00 + BenefitsRole Type: Full time / PermanentRole ID: SF54724At Babcock were working to create a safe and secure world, together, and if you join us, you can play your part as a Site Customer Services Officer at our Devonport Royal Dockyard site.The roleAs a Site Customer Services Officer, youll have a role thats out of the ordinary where youll ensure that Babcock is effective in supporting and delivering a professional secure and efficiently run reception centre for the Devonport site.Day to day, youll be in charge of the staff dealing with front-of-house / customer service at the Reception Centre:

  • Create rotas for customer services staff
  • Involved deeply in the training plan to make sure there is adequate training
  • Responsible for the counter service task management and service delivery for all reception centres in line with the MoD reception centre contractual obligations.
  • Review and identify improvements in processes with a view to continually improve bringing in efficiencies and effective outputs that are value for money.
  • Strive to meet the contractual KPIs, providing the detail in a timely manner to the Team Leader.
This role is full time 36 hours Mon-Thurs: 09.45 - 18.00 and Fri: 12.00 - 18.00 and will be based on site at Devonport Royal Dockyard.Essential experience of the Site Customer Services Officer:
  • Customer service experience
Qualifications for the Site Customer Services Officer:
  • GCSE English & Maths minimum Grades A-C (Also known as Grades 4-9 in the new grading scheme)
  • Completed or willing to complete NVQ 3 Administration
  • Preferably hold the following DISA qualifications or be willing to complete them; i) Security Vetting Procedures ii) Document / Information Security & International Visits & Contract Security
The successful candidate must be able to achieve SC security clearance for this role.Our Benefits
  • Generous holiday allowance
  • Matched contribution pension scheme up to 8% of salary, with life assurance
  • Employee share scheme
  • Employee shopping savings portal
  • Payment of Professional Fees
  • Reservists in the armed forces receive 10-days special paid leave
  • Holiday Trading is a benefit that allows most employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
  • Be Kind Day enables employees to take one working days paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
Babcock InternationalFor over a century Babcock International have helped to defend nations, protect communities, and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. Were committed to building an inclusive culture where everyones free to thrive. We are happy to talk about flexible working - pleaseask about alternative patterns of work at interview.Closing date: 10/12/2023

Keyskills :
admin*"business support"Reception*"business co*""pass office""customer service*"

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