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Job Location | Plymouth |
Education | Not Mentioned |
Salary | 22,000 - 25,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Customer Satisfaction & Resolution ExpertPlymouthFull Time- working Tuesday to Saturday (9am to 6pm)Who are ShiftWe are a rapidly growing tech marketplace, with an entrepreneurial ethos, focused on investing and developing cutting edge technology. We use algorithms to match van and truck capacity of drivers already on the road to offer consumers and businesses a wayto move anything, at any time, on their schedule. We create availability flexibility and efficiency, meaning reduced costs and environmental impact.We are a VC backed company, with a mission to disrupt the logistics market. If you have the drive and determination to make an impact on an expanding business, then Shift are here to deliver your next career move.The opportunity: Customer Satisfaction & Resolution ExpertDue to significant existing and future growth, we are expanding at Shift and looking for a Customer Satisfaction Executive. You will be responsible for monitoring customer bookings, tracking driver routes and managing any escalations.The main crux of the role is to proactively intervene when required to do so, ensuring that all customers have a fantastic experience. Commitment to delivering excellent customer service and providing effective complaint resolution are vital parts of thisrole.Responsibilities included as a Customer Satisfaction & Resolution Expert:
Keyskills :
Customer servicecomplaint handlingResolutionEscalations