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Communications Manager

Reed Business Support
Job LocationPlymouth
EducationNot Mentioned
Salary38,000 - 40,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Reporting to the Head of Operations in the IT Department, you ensure stability, operation and development of Unified Communication Infrastructures deployed at shore-based locations at the Companys sites in France, United Kingdom (UK), Ireland and Spain.Main tasks and responsibilities:

  • Manage a small team of CCM Administrators.
  • Managing multi-vendor systems and working in conjunction with maintenance provider.
  • Monitor all Unified Communication Infrastructures using various monitoring tools ensuring stability and availability of platforms.
  • Manage evolutions and upgrades of Unified Communication systems depending on business objectives.
  • Administrate and develop existing Genesys Contact Centres, working in conjunction with maintenance provider
  • Provide accuracy and stability of contact centre real-time and historical statistics including visual contact centre displays.
  • Communicate and work in close collaboration with IT teams and location managers.
  • Ensure the associated documentation (technical specifications, operating procedures) and the continuous updating of documentation.
  • Provide an expert level support, in relation to all departments and external suppliers
  • Maintain and update department budgets
Knowledge & qualifications required :
  • You are an engineer or equivalent and you have a proven experience installing, troubleshooting and operating Unified Communications Technologies, the following technologies are preferred but any other vendor experience will be considered:
  • Cisco VoIP/ Voice telephony. -SIP & ISDN
  • Cisco Unified Call Manager (CUCM 11.5) / Cisco Unity Connection
  • IM Presence & Cisco Jabber
  • Cisco voice gateways (IOS)
  • Genesys Pure Engage (Or any other related contact centre technology, Avaya, Mitel, etc)
  • Experience of WFO applicationsCall Recording and Quality Management
  • Experience with deploying, supporting and troubleshooting IP telephony devices including desktop agents, mobile clients, desk phones and other end points You have a positive and constructive outlook on current and potential problems.
  • Network support/administration - good understanding of protocols and security - IP, DNS, DHCP, VPN configuration.
  • Extensive knowledge of supporting contact centre systems.
  • Experience of monitoring tools such Opsview/Centurion
  • Experience of cloud UC technology CCaaS/UCaaS desirable
  • Experience of one of the following GCP,AZURE,AWS desirable
  • CCNA/CCNP would be advantageous
  • French Language skills would be advantageous
This position requires to travel to the different sites in France, Great Britain, Ireland and Spain on a sporadic basis.If this sounds like the perfect opportunity for you then apply now with your most up to date CV or contact Tom at Reed in Plymouth.

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