Client Director

Job Description

The Regional Delivery Manager is responsible for managing client success and business growth through strategic solutioning at the client level. Holding overall accountability for the client P&L and achievement of SLAs, you will develop strong client relationshipsand collaborate with internal teams to ensure seamless service delivery to clients and provide guidance, support, and mentorship to the recruitment and delivery teams. . You will monitor and report on key performance metrics related to client delivery whichwill include tracking client satisfaction, revenue targets, client retention rates, and other relevant metrics to assess performance and identify areas for improvement.Key Responsibilities

• Responsible for overall delivery of the workforce solution to the client, proactively designing, planning and implementing appropriate solutions to deliver against the clients needs.
• Building and maintaining strong relationships with clients is a primary responsibility. This involves understanding their needs, objectives, and challenges, and providing personalised service and support
• Responsible for team management including performance, development, training, career conversations, setting and reviewing team objectives, ensuring effective knowledge sharing and skills transfer amongst the team
• Handles complex client situations effectively using negotiation to facilitate a win-win situation.
• Manages conflict and deals with escalations, controlling performance and discipline issues effectively and earn the respect of those around you
• Leading the team setting examples in terms of effort, ability, company policy, ethics and behaviour standards
• Responsible for maintaining account information including organisational structures, business plans and recruitment plans.
• Accountable for client P&L and for achieving and meeting SLAs and KPIs as agreed with the client through effective sourcing strategies to achieve high quality and maximising self-fill.

Accountability - Accountable for client results, which significantly contribute to the brand performance. Full people management accountability for hiring, exiting and payInteraction - Tailoring interactions to the specific needs and preferences of each client, ensuring a personalised and customised approach. Coveys complex information often requiring persuasion, making recommendations to sell their ideasor servicesImpact - Translates client vision into plans for the delivery of workforce solutions and guides their execution, significantly impacting the key client results.Problem Solving - Resolves complex issues which may need conceptual thinking to understand the issues and their implications. Solutions may need to be devised based on limited information requiring a longer term view and considering multipleperspectives.Knowledge and Application - In depth knowledge of the industry trends, market dynamics and competitive landscape and the ability to identify new business opportunities within existing client accounts. Guidesdevelopment of new policies and ideas across the business partner teamsSuccess Measures

• All SLAs met
• Client P&L targets met
• Excellent relationships with clients and stakeholders
• Successful collaboration and teamwork
• Retention and business growth of client
• Adopt continuous improvement methodologies and framework to drive productivity and efficiencies, sharing best practices to better solve client problems
• Problems and issues resolved efficiently and effectively
• Role models and creates positive influence in leading the team culture and driving performance to meet and where possible exceed client expectations
• ManpowerGroups Standards adhered to at all times

Skills and Experiences

• Knowledge of industry trends, market dynamics, and competitive landscape. Industry-specific experience and expertise are highly valued.
• Prior experience in client management or account management is essential
• Experience in leading and managing teams, setting strategic direction, and driving results through effective coaching, people management and leadership
• Experience managing senior stakeholders through various communication methods
• Ability to negotiate with and influence key decision makers
• Ability to create and drive effective and innovative sourcing channels with a pro-active approach to identify and attract key talent
• Ability to understand, analyse, and interpret business requirements and information i.e. demand plans, attraction channels, market insights
• Target driven and results focused
• Experience of managing complex situations through to resolution
• Must be able to liaise at a high level and be positive, decisive, driven and forward thinking
• Understand the recruiting SLAs and KPIs and experience in driving a team to achieve.
• Highly self-motivated and able to self-manage