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| Job Location | Plymouth |
| Education | Not Mentioned |
| Salary | £8.91 - £9.11 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary, full-time |
Pertemps are currently recruiting for additional Customer Service Advisorsas restrictions are lifting, to work at the head office of a very large and successful UK based retail chain.With an ASAP start, our client is seeking Customer Service Advisors, to offer support to their very busy department and be a part of their continued ongoing success.Located at their brand new head office in Derriford.The position is 40 hours per week, working Monday-Friday with a Saturday shift on a 1 in 3 rotation. NO Sundays are involved.Based in Derriford, Plymouth.The opening hours are between 8:00am – 6:30pm So your shifts will be between these hours on a shift rotationTemporary to Permanent - ASAP start£8.91 per hour (£18,532 per annum) which increases after 12 weeksPrime purpose of the role:• To provide the customer with an exemplary standard of customer service in accordance with agreed procedures through telephone, electronic or postal communication as appropriate• To ensure that all defined policies and procedures are adhered to at all times• To keep an up-to-date knowledge and understanding of all policies/processes and to action all enquiries in accordance with agreed proceduresKey Responsibilities:• To provide front line customer services in line with agreed protocols, timeframes and correspondence handling requirements• Through effective interaction and communication with stores, internal personnel and selected 3rd party organisations, provide an integrated service to enhance the customer experience• To identify customers needs and deduce the appropriate course of action e.g. Holding response pending further investigation, acknowledgement of concerns and close where possible etc• Accurate recording and data entry of customer details on to the CRM• Prioritise case load to ensure incidents are dealt with and followed up at regular intervals• Liaise with Customer Services Management Team for best approach when solutions are unclear• Answer customers questions/enquiries in line with current guidelines taking into account media activity and seasonal stock• Ensure all technical and call handling targets are met• Maintain confidentiality, security of information and premises (Data Protection Act 1984)• To support the business with a flexible approach to working patterns that will include weekend and Bank Holiday working when requiredIf you have previous Customer Service experience or working in a Call centre, communicate confidently and thrive off of new challenges and working in busy team - then please apply now!