RETAIL SUPPORT ENGINEER APPRENTICE

Job Description

Vacancy Overview:Are you honest and reliable with a passion for technology Are you ready to take your hobby to the next levelWorking Week:8:30am-5:00pm (UK time), Monday to Friday. To work one Saturday in three.Weekly Wage:£175.00Detailed Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experienceto kickstart your career in IT. Job RoleWe are looking to recruit an IT Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. As an IT Support Apprentice your main roles and responsibilities will include: Becoming a valued part of the IT Support teamLearning how to provide technical supportAssisting in customer projects and support activities as skills allowGaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeshipHelping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clientsLearning how to handle telephone support calls as well as incoming helpdesk emails Managing the helpdesk system, ensuring all calls are handled within appropriate timescalesWorking on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary Updating company systems.Receiving direct support calls, face to face and remote customers from a varied customer base in a busy retail environment.Accurate fault logging / Diagnosis.PC / Mac / Tablet / Mobile Hardware configuration / Builds / Diagnostics / RepairsComputer / Mac software and operating system InstallationsOnsite hardware installation of new kit.TCP/IP networking The Level 3 Information Communications Technician apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module isa Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.Introduction to Networking & Cloud Services An introduction to the fundamental cloudconcepts of networking and cloud computing, including networking modules, devices and protocols.Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer.Skills Required:You will be highly organized with excellent communication skillsYou will be willing to work hard and eager to learnYou will be a quick learner Logical and methodical approach to problem solving You will be adaptable with the ability to multitaskYou will have superb IT skills and a base knowledge of hardware & software. Excellent timekeepingTeam playerInterest in IT and technology in general Honest and reliable Can-do attitudePersonal Qualities:The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isnt afraid toask questions.Other Information:Limited public transport, so cycle or car will probably be needed

Keyskills :
You will be highly organized with excellent communication skills You will be willing to work hard and eager to learn You will be a quick learner