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Graduate 1st/2nd Line Customer Support Analyst

MaxAd
Job LocationPetersfield
EducationNot Mentioned
Salary24,000 - 27,000 per annum, negotiable, inc benefit
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

£24,000 - £27,000 + Training + BenefitsAs a result of rapid, sustained expansion, an intelligent, ambitious recent graduate looking to begin a career in technical support is required to provide a comprehensive, client focussed support service for an award-winning provider of the first ConfigurationKnowledge Platform for the Salesforce.com market. Our client is an enthusiastic, growing team who aspire to build the best company and the best product possible. They believe in treating each other with kindness and honesty, supporting each other and creating a family-friendly work environment with a lot offlexibility. We are looking for like-minded team members who want to grow professionally and are willing to step out of their comfort zones This role is ideally suited to a highly analytical graduate calibre individual with the ability to provide 1st and 2nd level technical support for a global client base. Working with account managers, product management and engineering teams you will ensure the software works as expected and the clients receive the best level of support. To be successful, you will be required to develop an intimate understanding of the platformand participate in business acceptance testing of new features. All relevant training will be provided to the individual who can demonstrate the aptitude and attitude to succeed in this pivotal, front line role. Key Responsibilities:

  • Replying to customer queries, investigating issues on web calls and offering education to confused customers
  • Curating the support library to ensure the right and effective explanations are available both to customers and internal staff
  • Participating in business acceptance testing of new features on regular intervals
  • Working with account managers to identify potential issues or new opportunities for existing clients based on customer interactions
  • Identifying recurring issues and confusion points for our customers through quantitative and qualitative analysis
  • Supporting internal ISO 27001 Information Security Management system
Essential skills:
  • Graduate calibre (degree not essential)
  • Excellent communication skills
  • Analytical skills
  • Ability to adapt to changing and new circumstances
  • Positive can-do attitude
  • Willingness to challenge and be challenged
Desirable skills:
  • Previous experience in customer facing role
  • Experience with databases and programming
This is a unique opportunity for a talented individual to work with an experienced tech sector disruptor. Full product training will be provided to the successful candidate and in return youll benefit from a flexible schedule with the option of working fromhome / remotely on a regular basis, international travel (post-covid), genuine career progression opportunities and a competitive, negotiable salary. Apply now!

Keyskills :
RoutersSwitches1st LineGraduateMicrosoft2nd lineSupportGitHubTicketServiceDeskRMM

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