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Job Location | Petersfield |
Education | Not Mentioned |
Salary | 21,000 - 22,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Customer ServicesLocation: PetersfieldSalary: £21000 rising to £23000 plus fantastic benefits which include the following: - Competitive salary- Pension scheme- Life insurance- 25 days holiday + bank holidays + increased holiday entitlement subject to long service- Enhanced maternity, paternity and adoption pay schemePlus, a few more:- Flexible working considered- Paid professional courses- On-site gym with fitness coaching (currently closed)- Online lunchtime gym classes - Yoga, Body Conditioning, Core, Weights- Free access to the Thrive App- Health Assured Employee Assistance Program- Colleague forums- Monthly company briefings presented by the MD- Perks for Work discount scheme- National Rail season ticket loan- Stock purchase schemeHours: 37.5 hours a week -8am to 6pm Monday to FridayYou must be flexible to work 3 in 5 Saturdays on a rota basis between 9am and 5.30pm Dynamite Recruitment is proud to be working in partnership with a very well established business who are based in Petersfield Our client pride themselves on their excellent customer services and as a result are now expanding their customer service / call centre team to support with huge growth plans Its a great time to join the business if you are looking to work hard, deliver excellent customer services and have a fantastic future ahead of you! As Customer Service Advisor you will assist a variety of customers on a daily basis via the telephone with their needsEach requirement will vary, and no two days will be the sameYour key duties will include the following:* Act as a main point of contact for customers via email and on the telephone* Being patient with customers and taking the time necessary to deal with all queries effectively.* Establishing a strong relationship with customers in order to understand their needs.* Identify and work with vulnerable customers or customers in difficulty appropriately, acting with the utmost compassion and professionalism.* Support customers in finding an appropriate resolution where they are facing financial difficulties.* Handle and aim to resolve customer complaints, promptly, in line with regulations and company policies.* Processing of partial and full financial settlements, when requested by the customer.* Liaising with all other departments within the business, and third parties to manage expectations.* Complete administration to support the aboveThe ideal candidate will have the following:* We are seeking individuals with a strong sense of Customer Service and the ability to support a wide variety of customers.* We are seeking someone with good customer service experience.* You will have good computer skills, be PC literate and* You will have the ability to assist with sensitive situations.* You will have the ability to manage a difficult customer where necessary.* You must be organised and able to multitask.This is a fantastic opportunity not to be missed, to be considered please submit your CV Immediately