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Customer Advisor

Connect Recruit
Job LocationPeterlee
EducationNot Mentioned
Salary£20,961 - £22,897 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer advisorPeterlee - SR8£20,961-£22,897 + OTE (£23K-£26k)Monday to Sunday shift pattern between 7am and 2130PM (4 WEEKENDS IN 8)DescriptionCustomer Advisors are responsible for providing assistance to customers who have had a motor vehicle accident. Customer Advisors record details of the customers motor vehicle accident. Every claim can be different and customers will value Advisors excellentservice and professional approach. Advisors will have the autonomy to make decisions, build rapport with customers over the telephone and help them with their needs by promoting products.Principal Responsibilities

  • Taking or making telephone calls from/to customers in relation to their motor vehicle accident
  • Promote and sell products to the customers, for example hire vehicles, vehicle repairs and following up personal injury claims
  • Use telephone scripts and be FCA compliant
  • Liaise regularly with customers, suppliers, partners and insurance companies regarding the progress of claims and to convert calls into sales opportunities
  • Input and process information accurately onto the ICT system
  • Operate in accordance with company procedures and standards
  • Achieve individual and contribute to team performance
  • Be highly productive achieving call targets and contribute to team targets
  • Responsible for self-development
  • Able to work a shift pattern, including some weekends.
FCA RegulationsTo actively seek out and understand any and all regulatory requirements that fall within the roles responsibility ensuring that practices and procedures are in place that build in compliance with such requirements. To actively promote the adhesion to theserequirements and to monitor and enforce on an ongoing basis. The regulations covered include, but are not limited to:
  • Financial Conduct Authority (FCA)
  • Data Protection Act (DPA)
  • Distance Market Regulations (DMR)
  • Insurance Marketing Directive (IMD)
  • Health and Safety legislation (H&S)
Required checks for roleCriminal Records Bureau checkEssential
  • Experience (Previous experience required to be effective in the role)
  • Experience in a customer focused position
  • This role requires a customer first approach always displaying a professional attitude towards customers and desire to provide exemplary service
Personal qualities (motivation/team working/working with change/results driven/ working under pressure / achieving targets)
  • Flexible, self-motivated
  • Ability to manage own time effectively
  • Attention to detail
  • Organised
  • Analytical and solution focused
  • Able to work under pressure
  • Proactive approach to work
  • Committed approach to work
  • Target driven
General skills (effective communication/writing/flexibility in working week)
  • ICT skills
  • General administration skills
  • Strong communication skills
  • Ability to work within a team
Desirable
  • Qualifications and training
  • GCSE Maths & English
  • NVQ 2 Customer Service
  • Contact Centre Training
  • Full UK/EU Driving Licence
Experience (Previous experience required to be effective in the role)
  • Experience working within accident management business
  • Experience working within contact centre environment
Benefits
  • Pension
  • Parking
  • Commission
  • Gym
  • Healthcare

Keyskills :
CallsInsurance

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