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Client Account Manager

REED Talent Solutions
Job LocationPeterlee
EducationNot Mentioned
SalarySalary not specified
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The RoleRole: Client Account ManagerLocation: DurhamSalary: Up to £31,000 dependant on experienceThis position is available on a Fixed Term Contract basis (14 month FTC)Client Account Managers are responsible for creating business opportunities with both new and existing clients, building relationships with key stakeholders, ensuring client expectations are met at all times and driving successful service delivery within the competitive employment market.Key ResponsibilitiesResponsibilities within this role will include;Business Development- Identify clients and opportunities within the market to generate future business as well as develop relationships to ensure business retention expectations are metCustomer Service & Relationship Management- Develop relationships with key stakeholders and maintain regular communication with external organisations to ensure business outcomes are maximisedService Delivery & Recovery- Client Account Managers provide the operations teams with sufficient information regarding their accounts to ensure escalated complaints can be prevented and service excellence can be achievedService Reviews- Client Account Managers are responsible for periodic post service reviews to ensure service levels are met throughout the process, contractual obligations and service levels have been met.Role CriteriaScreening Criteria:

  • More than a years experience of and track record of success working in a business to business sales environment in an account management or business development role.
  • Experience of working as part of a service delivery team, in which the delivery of services you have sold is carried out by other individuals/teams with whom you have had to work effectively.
  • A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
  • GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.
  • Experience of working within recruitment or the welfare to work sector
    • Essential Criteria:
  • Client Account Managers attributes include Achievement Orientation, Challenge and Resilience, Flexibility and Adaptability, Honesty and Integrity, Impactful Communication, Planning and Decision Making, Selling and Influencing and Team Orientation.
  • Technical skills including good knowledge of local labour market, knowledge of employment legislation governing recruitment practices, analytical ability to use intelligence to maximise on business opportunities, very strong written and verbal communication skills, negotiation skills, accomplished networking skills, organisational and time management skills, ability to build professional relationships effectively.
  • Personal interests including interest in people and willing to go the extra mile.
  • Personal circumstances including willingness (and ability e.g. access to own car) to travel locally.

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