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Welcome & Service Assistant x 2

Job LocationPeterborough
EducationNot Mentioned
Salary£6,941 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, part-time

Job Description

Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. What its like to work here Set in the heart of rural Northamptonshire, Lyveden is a remarkable survivor of the Elizabethan age.Begun by Sir Thomas Tresham to symbolise his Catholic faith, Lyveden remains incomplete and virtually unaltered since work stopped on his death in 1605.There are tranquil moats, viewing terraces and an Elizabethan orchard to explore, as well as an enigmatic garden lodge covered in religious symbols. The full extent of Sir Thomass symbolic design remains unexplained to this day. What youll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Who were looking for In your application please outline where you meet the criteria for the role

  • Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
  • Proven experience of working to measurable targets
  • Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
  • Skilled listener with great people skills
  • Strong written and verbal communication skills
  • Well organised and able to work with minimum supervision
  • The package Benefits for working at the National Trust:
  • Flexible working whenever possible
  • Free parking at most locations
  • Discounts in high street stores, cinemas, National Trust properties and cafes.
  • Free entry to our properties for you, a guest and your children (under 18)
  • Generous annual leave
  • Subsidised health cash plan
  • Free 24-hour support service
  • Substantial pension scheme of up to 10% basic salary
  • Training & Development tailored to you
  • Up to 5 days of paid volunteering for you.
  • APPLY NOW

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