Tenancy Sustainment Officer

Job Description

Tenancy Sustainment OfficerLocation: Peterborough, Shrewsbury Avenue Salary: Up to £33,280 (Plus car allowance)The VacancyDue to an internal move, our client has a fantastic opportunity to join their Resident Support Team in the role of Tenancy Support Adviser.This is a full-time role 37 hrsMonday to Friday 0900 - 1700hrsThe post holder will require use of a vehicle to undertake this role which currently attracts an additional car allowance.To support access into services and deliver targeted tenancy focused interventions to promote tenancy sustainment, reducing the risk of homelessness.Key Responsibilities include:

• To support, challenge and empower tenants to identify and address key tenancy concerns and subsequent implementation of targeted interventions and making of relevant recommendations to overcome barriers to tenancy sustainment
• To support and empower tenants to access services that will support them to manage health, financial, drug and alcohol dependency, social and behavioural factors that affect tenancy sustainability
• To assess need and identify specific risk associated with tenancy failure and offer subsequent support to empower new tenants between 16 and 24 years, in the early stages of their tenancy to promote understanding, ownership and independence related to tenancysustainability
• To dynamically provide enduring support to a small cohort of tenants with complex needs throughout the lifetime of their tenancy, ensuring there is effective monitoring and management of key tenancy concerns and risk, with a key focus on long term healthand safety.
• To complete a tenancy focused, holistic assessment of need and when required, work robustly alongside the Neighbourhood Manager and/or Income Adviser to ensure effective management of risk, rent account and tenant need. To complement this with accurate,timely and detailed records
• Within defined parameters, mainly those that would trigger a breach of tenancy, to ensure the continuation of a minimum of 80% of the tenancies being supported each year.
• To be responsible for reconnecting and offering further support to any tenants closed to service, who are identified by tracking and monitoring processes whereby further breaches of tenancy are identified.
• To be responsible for responding to requests from the welfare call process; reaching out and engaging tenants in need, to either address tenancy related issues, or support them in connecting with relevant services.

Essential Criteria (include but are not limited to):

• Knowledge of housing legislation and application in respect of how this may relate to the tenant/ landlord relationship.
• Experience of working in a social housing environment
• Knowledge and understanding of the reasons for tenancy failure.
• Experience of effectively signposting adults into statutory and voluntary services.
• Knowledge and experience of priority health and safety risks that impact on tenancy management.
• Ability and experience of motivating and empowering individuals in challenging situations to take ownership of their situation and promote long term change.
• Ability and experience in delivering effective customer care.
• A good level of ICT skill and experience of using databases to record case work.