Supporter care officer / Customer service administrator

Job Description

Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.We have a great opportunity for someone to join our supporter care team, who is enthusiastic and passionate about engaging with our brilliant supporters and stakeholders and will offer the highest standards of supporter care. This is a vital role and will provideintegral administrative and fundraising support. This person must also be able to show empathy when engaging with people whose lives have been affected by kidney disease.Supporter care officer requirements:With outstanding customer care skills and experience, youll need to have a passion for customer engagement and the ability to motivate and encourage supporters to maximise their fundraising. A keen eye for detail is essential as the role will involve databasemanagement whilst supporting a busy, successful fundraising team, ensuring donors and their gifts are accurately acknowledged, recorded on the database and any queries dealt with to conclusion. Knowledge and experience of dealing with customers effectivelythrough a variety of communication methods including inbound and outbound letters, telephone, email and social media is essential. The successful candidate will need to have a logical thought process as some financial processes will be included in the role.In return, we offer the opportunity to be part of a fantastic team in the leading UK charity funding research that focuses on the prevention, treatment and management of kidney disease.If you are interested in the position, please complete the online application form and submit your CV, together with a supporting statement, outlining why you are interested and how you feel you meet the requirements.We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.About Us:Kidney Research UK are the leading charity dedicated to kidney research in the UK. Our vision is the day when everyone lives free from kidney disease.We fund research into all aspects of kidney disease - from understanding the condition, to how we can prevent and treat it. We want to discover better, kinder treatments.Research has given us life-saving kidney transplants, dialysis machines that filter the blood when the kidneys fail, and drugs to keep us going. But these treatments come at a cost. They can be gruelling, confining, relentless. A transplant is not a cure, theyrarely last a lifetime.Kidney disease still affects three million people in the UK. And one million of those dont know they are at risk. Thats three million people who are someones parents, grandparents, children, friends.And kidney failure is rising, as are the factors contributing to it, such as diabetes and obesity.Thats why our work is more essential than ever.Research is what we do. It is the only way to discover future preventions, treatments and cures. It is vital to keep our loved ones safe. Your support is crucial to make this happen.Were here to be heard, to make a difference, to change the future. Kidney disease ends here.Closing date: 9 June 2022Interviews will be held on 14 and 15 June 2022No agencies pleaseLocation: Nene Hall, Peterborough (with some home-working)Contract type: PermanentHours: Full Time: 37.5 hours per week (Monday - Friday)Salary: £19,000 - £21,000Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexibleworking, pension, death in service, generous holiday entitlement, employee assistance programme, bike loan scheme, cycle2work scheme, eyecare, discount portal.You may have experience of the following: Supporter Care Officer, Customer Care Officer, Fundraising, Customer Service, Customer Engagement, Customer Care, Customer Support, CRM, Customer Service Officer, Contact Centre, Supporter Administrator, Customer ServiceAdministrator, Fundraising Administrator, Administration, Charity, Third Sector, Not for Profit, NFP, etc.Ref: 133 205