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| Job Location | Peterborough |
| Education | Not Mentioned |
| Salary | £11.80 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Service Desk Analyst/ 1st Line Support - Spanish Speaking. I am working with a business in Peterborough who have recognised their teams and leaders within the business due to their service ability and leadership skills. My client can offer a long-term opportunity within the technology sector, you will be at the forefrontof service excellence. Due to new a new contract, I am seeking a Lithuanian speaking Service Desk Analyst/ 1st Line Support to offer 1st line support to a variety of customers within a business to business team. Across a variety of hours including days (shifts) and night shifts fromthe companys busy Peterborough based office. Key responsibilities include; ·Accurately log incidents and ensure all relevant data is captured whilst logging the incident.· Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. · Proactively keeping Customers informed on incident or request status and progress.· Escalate incidents where a first-time fix is not possible to either 2nd line support or the relevant resolver group. · Adhering to Incident management procedures. · Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. · Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. · Provide a point of technical escalation and expertise. The ideal candidate will have knowledge of IT platforms, equipment and applications, either through College or University. A genuine interest to build your career in IT, customer focused and happy to start on a temporary to permanent basis. Our client is happyto look at CVs from applicants with a solid customer service and/or sales background. In anticipation of these needs, we are expecting interviews and start dates ASAP. The role is to temp to perm Shifts are working 5 days out of 7 and are between the hours of 6am -9.30pm If these positions are of interest, please contact