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Service Desk Analyst

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Job LocationPeterborough
EducationNot Mentioned
Salary£17,000 - £21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Service Desk AnalystPeterborough£21,000 per annumA professional services firm is looking for an analyst to join their busy service desk team.Key responsibilities

  • Answer incoming help requests from end users via both telephone calls within 3 rings and also deal with e-mails, in a courteous and timely manner
  • Document all user identification information, including name, department, contact information, and nature of problem or issue
  • Prioritize and schedule problems.
  • Escalate problems (when required) to the appropriately experienced support analyst.
  • Keep callers appraised of fault’s progress
  • Closing completed queries to avoid escalation
  • Identify and learn appropriate software and hardware
    • Technologies
  • AD administration
  • Office 365
  • Service Now knowledge or similar ITSM knowledge
  • Experience in MS Dynamics or similar client relationship management (CRM) application
  • Installation/moves of hardware such as printers, digital senders, MFDs (multi-function devices), PCs and all peripheral items
    • Does this sound like your next role Click Apply’ Required skills
  • Active Directory
  • ITIL
  • Line Support
  • Office 365

    • Keyskills :
    Active Directy ITIL Line Suppt Office 365

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