Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Service Desk Analyst

Concept Resourcing
Job LocationPeterborough
EducationNot Mentioned
Salary£14.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

I have an urgent requirement for multiple Service Desk Analysts who have experience with providing 1st Line Support, within an Out Of Hours Service Desk environment, or who have a very strong background in Customer Service and are looking to pursue a careerin IT.Reporting into the Service Operations Team Leader, you will be responsible for providing a single point of contact to all customers by responding to incoming calls/emails, ensuring incidents are fully managed through to resolution.IR35: InsideLocation: PeterboroughThe Role:

  • Responsible for providing 1st Line Support of software / Hardware related incidents, taking ownership of tickets as they come in.
  • Ensure that all incidents are logged on the ITSM and managed within the agreed SLA.
  • Be proactive in keeping customers informed on the status/progress of their incident.
  • Always be sure to Adhere to Major Incident Management procedures.
  • Know when to escalate any potential service issues to the Major Incident Management team.
Skills/Experience required:
  • Minimum 6 months commercial experience providing IT Support, where possible.Outside of this, we are looking for a really strong background in Customer Service.
  • A good level of knowledge with IT platforms, equipment and applications.
  • Excellent communication skills are essential; a strong background in Customer Service is really important.
  • Any bi-lingual language skills would be advantageous but not essential (German, Spanish, Polish, Portuguese, Hungarian, Lithuanian).
  • Any IT-related certifications / qualifications are highly desirable (MCP, CCNA, CompTIA).
  • Any commercial experience with supporting the following is advantageous:
    • Windows Operating Systems
    • Citrix
    • Cisco Telephony Systems
    • Hardware troubleshooting (desktop, server, laptop)
    • Application support of applications from major vendors such as Netapp, Cisco, Microsoft, etc
  • A good understanding ITIL framework and its procedures would be really beneficial.
Please apply online with your CV.

APPLY NOW

Service Desk Analyst Related Jobs

© 2019 Naukrijobs All Rights Reserved