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Service Desk Advisor

Castlefield Recruitment
Job LocationPeterborough
EducationNot Mentioned
Salary£150.00 - £175.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Castlefield Recruitment are currently recruiting a Service Desk Advisor to join an expanding organisation in Peterborough. The role will be on-site and 3 months in lengthThe Role:

  • Provide support across a range of end user devices, including changing passwords, troubleshooting and setting up new users
  • Utilise knowledge of software such as Windows, and O365 as well as hardware such end user devices
  • Maintain and update IT asset records, keeping note of any additions and disposals
  • Ensure support documentation is maintained for all fault fixes and requests
  • Ensure risks are identified and managed within IT applications
  • Work as a part of the service desk rota system, taking user support calls and investigating issues, promoting a customer and performance focused culture
  • Implement solutions to issues, and escalate these issues when required
The Person:
  • High levels of personable communication and customer service
  • Ability to present technology and solutions in a clear and concise manner to audiences
  • Experienced in IT Sector

Keyskills :
SOFTWAREACTIVE DIRECTORY2ND LINESERVICE DESK1ST LINE

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