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Senior Payroll Administrator

Zellis
Job LocationPeterborough
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Zellis currently have a great opportunity for an experienced Payroll Administrator to achieve the next step in their career.The Senior Payroll Administrator role is to provide expert assistance in outsourced services. Duties include managing escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.Key responsibility:HR Support:

  • Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model
  • Handles and tracks incoming calls, e-mails, faxes
  • Handles / Creates tickets in HR WorkspaceCategorizes and prioritizes queries, requests and issues
  • Works as the first escalation level for Tier 1 agent in a Comprehensive Services Delivery Model
  • Responds to information or enquiry requests requiring a significant level of expertise
  • Responds to complex HR and labour legislation questions
  • Analyses and solves client’s questions, problems and / or requests efficiently and effectively
    • Processing and Controls:
  • Personnel Administration Data Processing & Controls
  • Personnel Administration data validation
  • Master Data Consistency Check
  • Official Reporting on Personnel Administration Data
  • Garnishments data entry and administration
  • Time Data Processing and Controls
  • Time Data Validation
  • Time Data Consistency Checks
  • Runs Time Data Evaluation and corrects/reports errors
  • Payroll Processing and Controls
  • Pre-Payroll Processes
    • SKILLS & EXPERIENCEEssetnial:
  • In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration
  • Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards)
  • Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)
    • Skills that would be advantageous:
  • HR expertise (Personnel Administration, payroll, …)
  • Good analytical skills - to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another
  • Experience in gathering information and problem solving - look at existing issues and interact with others to find adequate solutions
  • Good communication skills and are customer oriented - to be able to identify and understand the customers needs
  • A results oriented focus - to be able to achieve targets aligned with business goals
  • Well organized and planned, schedules time effectively and uses efficient work methods and tools
  • A keen eye for detail
  • Teamwork - to be able to work with colleagues to achieve targets and objectives
    • Key Competencies
  • Be Accountable
  • Solve Problems
  • Take Ownership
  • Be Client Centric
  • Be Effective
    • For More information, get in touch today.

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