Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Repairs Advisor

Adecco
Job LocationPeterborough
EducationNot Mentioned
Salary£25,200 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A great opportunity has opened at our clients beautiful and modern offices in Peterborough. Providing customers with high quality homes, our client offers growth and a highly competitive salary to all their employees, so if you are looking to build a careerwithin customer service, look no further - we have the job for you!As a repairs advisor, you will be responsible for applying sound judgement to resolve customer queries and your responsibilities will include:

  • Effective administration of the repairs process to include call handling, diagnosing faults, raising jobs, allocating and issuing jobs, managing work in progress, updating and completing works on the system in a timely and effective manner.
  • Working and communicating with customers, contractors and internal stakeholders to ensure repairs works are raised and completed within the prescribed time frames and to monitor and manage works that have not progressed within timescales or requirementsand take appropriate action to resolve these.
  • Assisting and supporting the wider Assets and Sustainability Directorate on all repair related matters, investigating and reviewing work details and the history held on the system, liaising with Customer Partners on non-access and tenant related issues.
  • Demonstrating empathy, professionalism and the ability to negotiate, achieving a balance between requirements of customers, contractors and internal stakeholders.
  • Liaising with colleagues across the business to ensure that escalated customer queries are resolved effectively in line with our expected standards.
  • Follow policies and processes with confidence to apply the service standards firmly and fairly.
  • Accurately record any contacts and associated information onto our systems and are in compliance with the Data Protection Act.
  • Take ownership of customer queries and see them through to resolution.
So, do you have previous contact centre experience Can you confidently use Microsoft Office and other IT systems And are you able to manage your own workload If youre answering yes, then apply today as our client would like to meet you!Interviews are taking place soon so if you are interested in the job or know anyone who might be and would like more information on the role and business, please contact Joanna Warner at Adecco Peterborough.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Keyskills :
Call CentreCustomer ServiceCustomer SupportInbound Call Centre

APPLY NOW

Repairs Advisor Related Jobs

© 2019 Naukrijobs All Rights Reserved