People Services Administrator

Job Description

The Role & Key Responsibilities Job Title: People Services Administrator (Learning & Development and HR Support)Location: Peterborough, Hybrid roleThis role sits within our People Services Administration team and will support administration duties across Learning & Development (L&D) and HR.You will be responsible for the administration of all internal learning including setting up new courses, reporting and process improvements. You will also work within the HR Admin team to manage the onboarding of new employees as well as any changes duringtheir employee life cycle.Due to this role being highly internal customer facing and dealing with stakeholders up to a senior level, we are looking for someone with strong communication skills and the confidence to work with people across the business including new starters, seniorleadership teams and external 3rd parties.This is a busy role with requests being received by varying workstreams, so we are looking for a highly organised individual who thrives in a fast paced environment with excellent prioritisation skills and a good eye for detail. What you will be doing; General

• Work through cases in the query management system (ServiceNow) responding within SLAs to queries.
• Create and maintain process notes to support all admin processes.
• Data entryend of year reporting, registration of attendees, performance data etc.
• Work with HRIS to resolve technical issues and improve processes.

L&D Administration

• Manage the L&D inbox, responding within SLAs to colleague queries.
• Create courses, schedule classes and work with L&D Consultant to promote learning items.
• Manage any cancellations, rescheduling and provision of joining instructions.
• Use SAP SuccessFactors reporting to guide managers and facilitators, manipulating these reports to provide accurate and appropriate information.
• Building and maintaining external supplier relationships.
• Working with senior stakeholders to arrange management development courses.
• Monitor course uptake in line with supplier and internal cancellation policies and keep HR informed.
• Manage invoicing and cross charging of payments.
• Administer psychometric tests and manage outputs.

HR Admin

• Raising offer letters, contracts of employment and change letters for employees globally.
• Creating and maintaining individual HR records on our HR system (SuccessFactors).
• Using HR query management system (ServiceNow) to answer employee and HR queries and manage workstreams.
• Assisting with the migration of employee files and documentation to the electronic document management system in ServiceNow.
• Using HR ATS and Onboarding system to support applicants and manage the onboarding of new starters.

What youll bring:

• Confident user of Microsoft Excel and office 365
• Ideally previous experience of working in a HR or Learning and Development environment
• Ideally experience working with an L&D platform and a case management system
• Strong customer focus with excellent interpersonal skills and stakeholder management experience
• Ability to collate and analyse data to highlight important trends
• Process driven with the ability to prioritise
• Team player with a collaborative approach
• Has a continuous improvement mindset

This is a great opportunity to join a friendly, supportive and collaborative team where you can have a real impact by owning these processes end to end and improving ways of working in the future. Due to the internal customer facing and stakeholder managementaspect of this role, this person will be a well networked and valued member of the team with the opportunity to build a great reputation for themselves in the wider business. Rewarding your passionWhen you join us, youll do meaningful work and be rewarded fairly for it.From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefitsthese are just some of the ways we reward you -from day one.About The CompanyWhen your role helps to feed a growing world its more than just a job!Were AB Agri, part of Associated British Foods (ABF plc) and were passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-foodindustry. What sets us apart is how we delight our customers - and thats because of great people like you. People with different life experiences who share common values. Together were building a fair, innovative and inclusive culture.As a Disability Confident employer, were committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a signlanguage interpreter - or anything else) just let us know.Application NotesWe hope you feel that AB Agri is somewhere you can thrive and so wed love to hear from you. We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soonas you canit will only take a few minutes.When you do, well ask you some equal opportunities questions just to ensure our recruitment process is inclusiveor show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. Youcan choose not to answer these questions and this wont affect your application. Apply today or contact our recruitment team for more info