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Job Location | Peterborough |
Education | Not Mentioned |
Salary | 9.50 - 13.54 per hour |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Connaught Resourcing are currently working with an established NHS 111 provider in Peterborough who are looking to recruit permanent Health Advisors within their NHS 111 Services on a full and part-time basis.The Role: NHS 111 is a non-emergency telephone service providing patients advice on the most appropriate urgent care service they require. As a 111 Health Advisor, you will be the first point of contact, answering inbound calls from members of the public and healthcare professionals in need of medical advice and directing them to the most appropriate service.Using the NHS Pathways software, you will ensure that all calls are answered promptly, accurately, and professionally in line with the performance standards. These calls could be escalated to a Clinical Advisor, an ambulance may be dispatched in the caseof an emergency, or you may refer onto, or provide, information about other available services.Out of hours shifts such as weekends and evenings may be included in the rota pattern.Although full and part-time rotas are available you will need to dedicate yourself to a 5-week full-time training programme followed by 2 weeks of buddy training, which will be fully paid.We are looking for 111 Health Advisor candidates who have the following:
Keyskills :
Call CentreCustomer ServiceNHSCall HandlerHealth AdvisorNHS 111