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| Job Location | Peterborough |
| Education | Not Mentioned |
| Salary | 45,000 - 65,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Fantastic opportunity for Network Engineer - NOC to join a large IT services organisation located in Hampton, Peterborough. Permanent Salary £45,000-65,000 DOEHours: 7.5 hours a day, Mon-Fri working between the hours of 8:00-18:00Location: Hybrid role working 2 days from the office and 3 days remotelyKnowledge & Experience: Essential*At least 3 years experience in a similar SLA driven role*Proven Customer service skills *Proven experience delivering projects and complex changes.*Industry recognised qualifications in relevant areas.*Extensive knowledge working within a Cisco Switch/Router environment.*Expert level knowledge in at least one of the following firewall vendors.- Fortinet- Checkpoint- Palo Alto- Cisco ASA / FirepowerDesirable -Netscaler / F5 Loadbalancers-Cisco Nexus-HP Switching-Cisco Wireless (Troubleshooting AireOS and Catalyst controller based deployments)-Cisco DNA / SDWAN troubleshooting-Knowledge of ITIL change process-Security Clearance (SC) advantageousPersonal Attributes: *Good communication skills, verbal and written.*Punctual and reliable.*Positive, enthusiastic and supportive individual.*Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary.*Ability to work under pressure.*Ability to work in a team and to support team members *Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.Actively seek to improve and grow own skills and knowledge base in appropriate technologies to pass industry standard certifications.Main purposes of role: Respond and action work packages logged by Transition and Design Respond and action pre-requisite activities logged by Design and Transition Learn and deploy required internal tools sets in line with Service Design.Work with team members to ensure a managed workload.Provide assistance to Team members and Analysts as required.Escalate potential service issues initially with Team Leader/Service Desk Managers/Service Delivery Managers.Recommend and deploy changes via the change management process when required.Work with consultants to better understand issues and resolutions. Provide technical assistance to on-going projects and the transition of new customers when required.If you have the outlined skills and experience, please apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.