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Manager of Customer Analytics

Harnham
Job LocationPeterborough
EducationNot Mentioned
Salary65,000 - 75,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

MANAGER OF CUSTOMER ANALYTICS £65,000 - 75,000 STAMFORD A lead role within a growing tech brand focussed on customer analytics and CRM working across strategy and analytics!THE COMPANY A leading tech brand seeing even more growth within their data team! You will be part of this hybrid people first team looking to help the business base all decisions on data.THE ROLE As a Analytics Manager, you will lead on insight generation into who the customers are and how to increase retention and enhance their experience. More specifically you will have to:

  • Manage a team of 4 analysts helping to grow and develop their skills as well as use the resource in the team to find new areas for analytics
  • Use SQL and Python/R to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn, retention and loyalty
  • Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience
  • Focus your analytics on CRM and analysing CRM campaigns to provide a more comprehensive package that looks to upsell to exciting customers
  • Report directly to exec on the customers, their behaviour and work on strategic methods of engaging and retaining loyal customers
YOUR SKILLSThe successful candidate will have the following skills and experience:
  • An expert in SQL
  • Python/R/SAS/Matlab
  • Good knowledge of customer analytics and KPIs such as CLV, retention and loyalty
  • Confident providing insights to high level senior stakeholders and conveying complex tech terms in digestible jargon
THE BENEFITS£65,000 - 75,000 annual salary, competitive benefits and flexible working.HOW TO APPLYPlease register your interest by sending your CV to Gerard Matthews via the apply link on this page.Data Analyst, Data Analytics, SAS, Python, R, Data Modelling, Google Analytics, Adobe Analytics, Coremetrics, GA, AA, Clustering, Propensity Modelling, Segmentation, CRM, CRM Analytics, Marketing Analyst, Insight Analyst, Growth Analyst, Customer

Keyskills :
CRMPythonSegmentationGoogle AnalyticsSASCustomerCoremetricsData AnalystMarketing AnalystData ModellingClusteringPropensity ModellingData AnalyticsAdobe AnalyticsInsight AnalystCRM AnalyticsGrowth Analyst

APPLY NOW

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