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| Job Location | Peterborough |
| Education | Not Mentioned |
| Salary | £29,488 per annum, pro-rata |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , part-time |
Lifeline Advisor (Call Handler) - NightsLocation: Peterborough, Shrewsbury Avenue Salary: £29,488 (Pro rata for 25.5 hours £20,323)The Vacancy Are you looking for a new and rewarding role, where you can really make a difference to people’s livesIf so, due to an internal move our client has an opportunity for you to join their amazing team of Lifeline Advisers working night shifts.Their Lifeline service is manned 24/7; the successful applicant will work night shifts on a rota from 2200hrs to 0715hrs and will be required to work bank holidays and weekends which fall in the normal shift pattern,As a Lifeline Adviser, you will need to be able to provide high standards of customer service to a wide range of customers. Using their LETS principle, you will need to actively listen to and understand the details of each contact, assessing and processing customer contact telephone calls for an emergency response with patience and with empathy. In line with individual customer contractual requirements, you’ll need to take action as needed and provide relevant support. In addition, the Lifeline adviser will need to assess the calls for repairs for external customers under contract as cost effectively and efficiently as possible and to anagreed time frame.The ideal candidate for this role will be someone who has had previous experience of working in a customer service or contact service environment and able to multi-task by having a conversation and updating systems at the same time. In addition, the successfulcandidate will need to have an excellent and clear telephone manner as well as being able to demonstrate good listening skills to ensure the timely resolution of the contact.Enhanced DBS will be sought for successful candidate.For a full job description please see document at the foot of this page.Closing date: 21st December 2023