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Lettings Adviser

Goodman Masson
Job LocationPeterborough
EducationNot Mentioned
Salary£20,767 - £23,006 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The role....We have a new and exciting opportunity for experienced professionals to join our team as Lettings AdvisersAs a Lettings Adviser you will be responsible for vacant properties, our applicant pool and the re-letting of properties in line with all statutory and regulatory requirements. Ensuring that our customers are provided with a high level of customer service and a positive customer experience throughout the process.We are looking for professionals who have a real passion for customer service, with strong administrative and organisational skills. Knowledge of the Housing Sector is desirable.You will need to be able to demonstrate the highest levels of professionalism at all times including demonstrating empathy while operating efficiently to keep pace with this busy and evolving role.Who we are...Cross Keys Homes is a commercial business with a social heart. Were dedicated to providing high-quality, affordable housing in prosperous communities.Were the largest social housing landlord in Peterborough, managing more than 11,000 properties and housing around 14% of the citys population. Were also growing and moving into new areas, including Cambridgeshire, Huntingdonshire, Milton Keynes, and Bedfordshire. We provide affordable homes for social rent, private rent, leasehold and shared ownership.We want to provide high-quality, affordable homes to even more people. Thats why, over the last 10 years, weve built more than 1,300 new homes. And by 2018, well be building around 400 homes every year.Were more than just a landlord. We want to make neighbourhoods happy and vibrant places for people to live. We do that by investing in homes, green spaces and leisure facilities, and by supporting local people through training, education and employment.Were also dedicated to the needs of older and vulnerable people - being the citys largest provider of independent living schemes. With our LifeLine emergency alarm service, community care, sheltered housing and our state-of the-art extra care facilities like Lapwing Apartments, we help people live independently with support available if they need it.RequirementsThis is what we are looking for...

  • A positive and enthusiastic approach allied to a professional work ethic
  • Experience and a demonstrable passion for working in a customer-focused environment
  • Significant and demonstrable experience of working with the public, over the phone and face-to-face
  • Solid experience of general administrative duties in a business environment
  • Experienced, pro-active and confident in dealing with customer complaints or conflict and of managing customer expectations
  • Demonstrates a can-do attitude in both words and action, and at pace
  • Strong administrative skills; accurate and with attention to detail
  • Effective user of computer systems including Microsoft applications and databases (Word, Excel, Outlook)
  • Numerically proficient with an ability to manipulate data and undertake basic analysis.
  • A self-starter; able to use initiative
  • A team player who actively works to ensure that the team has an excellent reputation and meets targets consistently based on their individual contribution to the whole
  • Highly skilled in prioritising and organising own workload to meet tight deadlines with minimal supervision
  • Excellent written and verbal communication skills, able to record information accurately and concisely
  • Flexible and responsible working style
  • Confident and able to deal with difficult situations or customers in a calm/diffusing way
  • Successful candidates will be required to work as part of a team and as the service evolves there may be some integration and flexibility within the role to respond to the needs of the service
  • A full current driving licence and access to a car is required
  • There may be some Saturday morning working or evening work as the service develops - flexibility is needed to cover these hours
  • A DBS check is required for this role
    • BenefitsIn return we are offering:
  • A competitive annual salary of £20,767 - £23,006 dependent on skills, knowledge and experience
  • Working hours: are 37 hours worked Monday to Friday. Flexibility is required to work occasional evenings and Saturday mornings to support business needs.
  • A highly competitive contributory pension scheme
  • Onsite Parking
  • 25 days holiday
  • A great working environment with all the tools needed to fulfil your role
  • A friendly and supportive team
  • Excellent opportunities for learning and working towards gaining relevant qualifications
  • Weekly onsite yoga classes
  • Employee Assistance Programme
  • Discounted Gym Membership
  • Cycle to work scheme
    • Required skills
  • property
  • customer service
  • lettings negotiator
  • affordable housing
  • lettings administrator
  • lettings adviser

    • Keyskills :
    property customer service lettings negotiat affdable housing lettings administrat lettings adviser

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