Learning & Development Trainer

Job Description

About the role As a Learning & Development Trainer for Zellis, youll fulfil training needs to ensure that our Services teams are the most highly trained, qualified and expert people in the industry. Reporting to the Services L&D Manager, this role is responsible for designingand directly delivering operational training covering all new entrants, upskilling for those in role (e.g. soft skills, legislation, etc), and supporting through transition/transformation.This will include developing targeted, high-quality learning and development solutions covering process, procedures, systems, legislation and customer service training, and identifying and sourcing support to address broader training needs such as leadership,communication and common functional skill gaps such as Excel.Training formats will include e-learning, face-to-face classroom sessions, Teams events, and other learning materials to meet the transformation and BAU needs of the Services division.Key responsibilities include:

• Act as a business partner to Services teams to meet their teams learning requirements.
• Work closely with the Services teams to support onboarding of new hires, evaluate the baseline skills of the existing teams, and identify training needs to perform effectively in role.
• Work closely with transformation programme teams to create and deliver training solutions that support new ways of working, supporting both role changes for the existing teams and updates to induction materials for new entrants.
• Work closely with the central L&D team to deliver learning pathways that support career progression.
• Organise venues, delegate lists, equipment and facilities in order to deliver successful face to face or online training.
• Develop and publish online training courses and assessments.
• Deliver high quality, appropriate learning solutions development (using the 70/20/10 framework, utilising our learning management system as well as practical and engaging workshops and blended and digital learning).
• Work closely with Business Support team, Product team and external providers to understand and train legislative and ResourceLink updates.
• Coordinate and support cohorts of payroll qualifications (where appropriate).
• Deliver feedback, as well as providing guidance and support to colleagues.
• Work with local stakeholders, L&D and SMEs to ensure continuous improvement in the training / learning & development we offer.
• Create follow up activity to support the transfer of knowledge to the workplace from training activity, measuring the effectiveness of learning solutions.

Other requirementsThere will be both virtual training that can be delivered from any location and ad-hoc travel required to deliver classroom based training & solutions for our payroll teams. The role location is flexible and can be home or office based as long as the successfulcandidate can be flexible to travel as and when required to UK & Ireland sites, as well as Kochi in India when required. Skills and experience required

• Previous experience (ideally circa 3 years+) in an operational role in UK/ROI payroll, with sound knowledge of UK & Ireland legislation and ResourceLink.
• CIPP or equivalent qualifications preferred.
• Exceptional communication & presentation skills - both written and verbal with a proven track record of engaging and influencing the most challenging of stakeholders.
• Ability to work independently and able to use initiative whilst also being able to work within guidelines and as part of a team.
• Strong Microsoft Word, Excel and PowerPoint skills.
• Experience of delivering training formally or informally.
• Understanding of training and development methods.
• High attention to detail and a strong desire to deliver top-quality results.
• Positive, can-do approach.

About Us Zellis is the leading provider of payroll and HR solutions for the UK & Ireland. Together with Benefex and Moorepay we form the Zellis Group, serving a vast array of companies across every vertical and industry. Our purpose is to make people feel appreciatedfor the work they do - through precision, choice, and magic.We have over 50 years of heritage and industry experience - and weve been ahead of the curve throughout. More than half a century ago, we were founded as Peterborough Data Processing. Quite a lot has changed since then - not least our name. We were acquiredby Northgate, becoming NorthgateArinso in 2007 and NGA Human Resources UK and Ireland in 2014, where we were joined by Moorepay. In 2018, the UK and Ireland division was sold to Bain Capital and now we operate as a standalone company, Zellis. After acquiringBenefex, were now even better equipped to serve the complex needs of our customers.Our vision is to be the clear leader in pay, reward, analytics, and people experiences. Were proud of our culture and we work hard to create an environment where people want to join, belong to, and be part of a progressive organisation. Our values, whichwere defined with input from all of our 2,000 colleagues, are not empty words on a poster:

• Unstoppable together.
• Always learning.
• Make it count.

Keyskills :
PayrollTrainingLearning Management