Junior Desktop Support Analyst

Job Description

The Role & Key Responsibilities Job Title: Junior Desktop Support AnalystLocation: PeterboroughContract and Shift details: 12 month Fixed Term Contract, 37.5 hours per week, Monday to FridayDo you have an interest in IT Do you enjoy investigating queries and helping solve problemsAre you looking to gain further experience within a professional IT service delivery teamWe have an exciting opportunity for a Junior Desktop Support Analyst to join our friendly IT Service Delivery Team. Our business and internal IT services are growing, and we are looking for a customer focused, hard working, team player to join our busy teamto provide excellent internal IT support across our global AB Agri community.What youll be doing:

• Provide technical ITsupport toAB Agri usersand key stakeholders viaseveralmethods, including telephone, email,MS Teamsor in person
• Desktop supportincluding the build of new machines,hardware triage activities andmaintaining conference and IT equipment in the Peterborough office
• Being hand-on support for our users and desks are equipped with necessary hardware which is installed and presented professionally (e.g. cable management), mainly in the Peterborough office.
• Install, configure, and maintain desktops, laptops, printers, and other hardware devices.
• Troubleshoot and resolve hardware and software issues related to Windows and macOS operating systems.
• Procurement and provisioning of new hardware, including mobile phones, and software
• Monitor and work within AB Agri’s ticketing system to resolve userincidents andrequests, working in conjunction with the IT Shared Service Centre, Third Party Contractors, and Internal Stakeholders.
• Ensure that key administration activitiesassociated to the Business Systems tasksareachieved and maintained, such as order processing, Joiner, Mover, Leaver activities, to comply with audit standards.
• Learn and assist in administering and maintaining user accounts and permissions in numerous applications such as Active Directory.
• Building and maintaining relationships with internal and external stakeholders.
• Proactively be involved in continuous improvement opportunities and tasks within the IT Service Delivery Team, to align with ITIL4 best practice and business demand.
• Supporting the IT Service Delivery Manager and Team Leader where necessary.

What youll bring:

• Excellent Customer Service Skills
• Customer and quality focus – Anticipate and meet the needs of the customer
• Professionalism and communication – Excellent written and verbal communication skills. Communicate and convey information to users effectively and being cooperative.
• Problem solving and troubleshooting - being the first line of defence in addressing IT incidents and requests. Having the foresight toanticipate and address potential issues before they become issues and knowing when an issue is too serve and requiresescalation.
• Excellent organisational skills and attention to detail
• Managing time effectively – Meeting deadlines and completing what is requiredin a timely manner
• Team Focus – Work cooperatively and effectively and helping team members
• ITIL Foundation certifiedor knowledge of ITIL having worked in this environment
• Keen Interest in IT and desire to develop skills and knowledge.

We are looking for someone with excellent Customer Service skills as well as basic knowledge & experience IT including Windows OS, MacOS, O365, Networking, Desktops/ Laptops and mobile devices. This is a great opportunity to gain valuable work experience forsomeone starting out as an IT professional. About The CompanyRewarding your passionWhen you join us, youll do meaningful work and be rewarded fairly for it.From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you -from day one.About usWe’re AB Agri, part of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-foodindustry. What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together we’re building a fair, innovative and inclusive culture. As a Disability Confident employer, we’re committed to ensur