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IT Support Engineer

Ashdown Group
Job LocationPeterborough
EducationNot Mentioned
Salary£30,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

IT Support Engineer - Windows - 2nd LineAn established businessbased just outside Peterborough,is seeking an IT Support Engineer with 2nd line skills, to be responsible for maintaining the companys IT network, servers and security systems. You’ll beresponsible for investigating and diagnosing network problems, making recommendations for improving the companys IT systems and carrying out routine configuration and installation of IT solutions. On a day-to-day basis, you mightbe called upon to helpcolleagues with more basic ITneeds.Responsibilities include:

  • Responding to IT Support requests via IT ticket system which IT Technician is unable to resolve
  • In conjunction with the IT Manager, monitoring high impact issues to ensure problem is resolved to completion
  • Ensuring service requests and incidents are prioritised by urgency and impact to the business
  • Ensuring relevant IT support staff are made aware of the current support issues
  • Providing Procurement guidance to IT Technician
  • Creating and maintain the IT Asset Management System
  • Providing general administrative support, management and Training to the IT Apprentice/Technician
  • Maintaining and support the companys internal IT systems to achieve best possible availability
  • Developing and create user guides, training material, user acceptance testing scripts and other documentation as needed for business systems.
    • Essential Experience/Knowledge:
  • Hands-on technical experience of networking and network security
  • A strong understanding of Microsoft technologies (Windows Server, Active Directory, IIS, SQL)
  • Ability to apply sound troubleshooting methodology to isolate and resolve root cause of reported issues
  • Experience of architecting and managing production environments across Physical, Virtualised and Cloud technologies
  • Experience of implementing and troubleshooting VPN clients and site-to-site VPN connections
  • Experience of implementing and troubleshooting firewall configurations
  • Advanced knowledge and understanding of TCP/IP.
  • Advanced understanding of VLAN, STP, routing and switches technologies.
  • Excellent communication skills, both written and verbal with great attention to detail.
  • Experience of ITIL
    • Desirable
  • Degree in computer science
  • Industry qualifications such as MCSE desirable
  • Technical certification – CCNA etc.
  • Linux knowledge/experience
  • 3+ years in a similar role

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