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IT Helpdesk Nights

Job LocationPeterborough
EducationNot Mentioned
Salary12.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Interaction Recruitment are working alongside an amazing client who provide themselves on amazing service and equality. Due to expansion we are looking for someone who thrives off providing a high level of customer service and has a passion in IT and Technology.Whats on offer

  • On-site parking
  • 4 weeks of training provided
  • 4 on 4 off shift rotation
  • Development plans
Your role:
  • Pro-actively keeping Customers informed, via telephone and/or email, on incident or request status and progress.
  • Log issues via incident management system
  • To advise customers on the best solutions
  • Work in a team environment and support colleagues in day to days tasks
  • A desire to take ownership and accountability to see your work through to resolution.
Skill required:
  • Strong team plater
  • Be highly literate
  • A good telephone manner
  • Able to work to SLAs and KPIs
  • Excellent written and verbal communication skills
  • Customer Service Experience
This role is an out of hours desk on a 4 on 4 off rotation. The role is paying £12 per hour initially and is temp to perm.If you have networking or cloud related experience/qualification/course completion this would be advantageous.To apply for this role or forfurtherinformation please email

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