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IT Field Support Engineer - Peterborough

Reed
Job LocationPeterborough
EducationNot Mentioned
Salary£25,000 - £29,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Field Support Engineer

  • Location: Peterborough
  • Job Type: Full-time
  • Salary: £25,000 - £29,000pa
We are seeking an IT Field Support Engineerto join our clients team,who are an MSP focused within theeducation sector, providing high-quality technical support and consultancy services. This role involves regular visits to client schools, offering on-siteand remote support across a range of IT services and technologies. Day to Day of the role:
  • Make regular visits to client schools to provide effective on-site responses to a variety of IT networking and end-user support requests.
  • Utilise a robust knowledge base to support services and technologies, including Microsoft, Google, and Apple platforms.
  • Process and escalate incoming requests for support, both on-site and remotely via the helpdesk.
  • Participate in project work at client sites, with opportunities to influence the direction and scope of these projects.
  • Collaborate closely with our expert Account Managers to deliver comprehensive technical support and consultancy.
Required Skills & Qualifications:
  • Around 2-3 years’ demonstrable experience in IT support services or consultancy.
  • Practical working knowledge of firewalls and HP Aruba switches, preferably in the Education or Public sectors.
  • Proficiency in Windows AD, Microsoft Office 365, and Azure AD.
  • Experience with MS InTune device management.
  • Understanding or network troubleshooting skills, including knowledge of LAN & WAN technologies.
  • Some experience with VMWare and Microsoft Hyper-V (desirable).
  • Some experience in recent Microsoft Server 2016-2019 builds.
Side notes: A DBS will be required if successful for the role.To apply for the position, please submit your CV and highlight anyrelevant experience and why you are interested in this role.

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