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IT Analyst - nights

Job LocationPeterborough
EducationNot Mentioned
Salary12.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

I am working with a business in Peterborough who have recognised their teams and leaders within the business due to their service ability and leadership skills. My client can offer a long-term opportunity within technology, you will be at the forefront ofservice excellence.Due to a new contract, I am looking for IT Analyst (Nights)to offer 1st line support to a variety of customers within a business to business team from the companys modern Peterborough offices. This role is for theout of hoursdesk on a 4 on 4 off shiftrotation. This shift is fixed hours of 8pm until 8am. Other shift patterns are available. This role will be based in their offices in Hampton.Your role:

  • Escalating tickets to the relevant teams as and when necessary.
  • Updating incidents and managing them through our system, within the SLA (service level agreement).
  • A desire to take ownership and accountability to see your work through to resolution.
  • Adhering to Major Incident Management procedures.
  • Help new starters feel welcome to the team, by sharing knowledge and experiences.
  • A desire to continuously learn and adapt to new customers and technologies
  • What we offer:
We offer support in a full induction programme to give opportunities for anyone to be successful. By theend, you will have the following:
  • Good Knowledge of IT platforms and equipment
  • Application support of application from major vendors such as Netapp, Cisco, Microsoft, etc
  • Ability to support one or more of the following : Windows Operating Systems, Citrix, Cisco Telephony Systems
  • Excellent spoke / written communication skills

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