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Inbound Customer Service Advisor - No sales

Vermelo RPO
Job LocationPeterborough
EducationNot Mentioned
Salary£23,910 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

If you have at least one years customer service experience, excellent keyboard skills and the ability to work in a fast-paced environment... this could be the role for you!Start dates throughout February Salary: £23,909.50 which includes a £2,500 shift allowance + the chance to earn a monthly bonus (not sales)Location: Bretton. Peterborough. First 3 months would be site based only then a 50/50 split between office and homeHours: 37.5 hours per week working between 8am - 8.30pm Monday to Friday, 8am - 6pm Saturday and 9am - 5pm Sunday. (1 in 2 Saturdays and 1 in 4 Sundays) Which means you will get every other weekend off!Full in-depth training is provided for this position.The purpose of this role is to act as the first point of contact for the Customer to resolve a variety of customer queries, including mid-term adjustments, cancellations & payment queries to achieve a first time resolution while competently managing thecustomer experience. To ensure compliance with company procedures and regulatory requirements to always deliver customer excellence.You will be required to:

  • Deliver an exceptional Customer experience taking ownership of any past, current or future questions the customer may have.
  • Take inbound calls from new and existing customers, dealing with car, van and home insurance queries.
  • Be attentive, objective, patient & empathetic when speaking to customers.
  • Adhere to all regulatory requirements, for example, the Financial Conduct Authoritys rules & principles, Data Protection Act & Money Laundering regulations.
Must have:
  • Ideally 1 years experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form).
  • Able to take responsibility for customer concerns & resolution.
  • Good communication skills, able to remain objective & demonstrate empathy.
  • Experience of using technology including excellent keyboard skills.
  • Ability to work in a fast-paced environment.
  • A high level of attention to detail.
  • Able to identify personal goals & take responsibility for your own development plan.
  • Able to remain self-motivated.
Benefits:
  • 25 days holiday
  • Hybrid working split 50% on-site and 50% at home
  • On-site Canteen
  • A virtual GP service
  • Opportunity for volunteering days
  • A chance to earn monthly bonus
  • Life Assurance 4x annual salary
  • Monthly Prize Draw including incredible prizes
  • Flexible benefits scheme including much more which becomes available after joining
If you are interested in the above, please apply with an up-to-date CV.This role is NOT eligible for Visa sponsorship.

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