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First Line Manager - Nights

Job LocationPeterborough
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Clipper Logistics is one of the leading retail fulfilment businesses in the UK, with ability and agility at our core, our cutting edge operations allows us to provide world class customer service to customers such as John Lewis, River Island, Marks & Spencerand PrettyLittleThing.comThis role is working on a busy yet rewarding contract, working with some of the UKs biggest named retailers, looking after their E-Com logistics. This role will be covering the night shift as a First Line Manager. (Night Shift added to basic salary)Operations Management:

  • To control the combined overall output of each operational shift by co-ordinating team leaders and operational activities and effective communication between operations / customer services / and transport by understanding all key operational processes andprocedures.
  • Maintaining real time status control of all warehouse related operational activities to ensure the effective flow of goods into, through and out of the warehouse by monitoring the operational team performance of the on-duty shift. Motivating individualsand teams where slippage occurs against expected timelines and milestones and taking preventive action to reduce risks of service failures or re-occurring issues
  • Reviewing labour requirements with the Shift Manager planning against volumes and activities to produce labour requirements and work schedules to include contingency plans and overtime requirements at known choke points, fluctuations of volumes againstforecast and unscheduled events.
Customer Management:
  • To understand the customer ethos and operational priorities and be conversant with the targets contained within the contracts service level agreement and key performance indicators.
  • To be aware of the customers product range and its impact on receiving, locating and dispatching its product combined with specific transport requirements for the customerscustomer base.
  • Ensuring regular team reviews and on the job status updates are conducted with the shifts team-leaders to ensure they understand the previous 24 hours performance achieved and the coming 24 hours targets.
People Management:
  • To manage and control effective communications and interdepartmental relationships which enhance staff engagement levels acting in line with Clippers code of conduct.
  • To continue with the development of operational working practices and safe systems of work, and TARs ensuring that realistic training plans and interventions are implemented to ensure the Company is legal and compliant in all key areas of health safety.
  • To lead by example demonstrating appropriate behaviours and values of Clipper.
Person Specification:
  • Knowledge of Manhattan would be advantageous
  • Team Performance, site KPIs
  • Ability to work on your own and in a team
  • Good timekeeping and attendance
  • Ability to maintain site standards
  • Strong knowledge and practice of Health and Safety Principles
  • Flexible with working hours
  • Good people management skills

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