First Line Manager

Job Description

£27,000 p/a - Do you have people and performance managementDue to our continued growth on this site, we are now looking to recruit a FLM working 40 hours per week.Week 1: Mon-Fri 6am-2.30pmWeek 2: Sun-Thurs 1.30pm-10pmThis role will be based at our M&S operation in Peterborough. A 1.1million square foot site with over 500 employees currently the site.The main purpose of the role is to manage effective delivery of the relevant shift, ensuring targets and budgets are met in accordance with Company and customer requirements.Key Accountabilities of the role;

• Managing and monitoring the shift through Team Leaders, ensuring all operational targets are achieved in an effective manner to timescale, ensuring customer deadlines are met and that the relevant Key Performance Indicators (KPIs) are identified to SeniorManagers, colleagues and customers at the end of every shift
• Managing and maintaining an effective Resource Planning process to deliver optimum performance within the shift
• Liaising with 3rd party hauliers to effectively manage goods in / goods out process to strict deadlines
• Ensuring that the financial targets and budgets are met, in accordance with Company policies and procedures. Ensuring employees are recruited, cross-trained and developed to meet their potential (through appraisal program ) in accordance with Company policiesand procedures and the Resource Planning process
• Implementing effective Departmental Communication processes
• Ensuring the Health, Safety and general wellbeing of all employees within the division/department, in accordance with current legislation and Company policies and procedures
• Complying with and monitoring the guidelines laid down under the Quality Policy and Company procedures
• Complying with current Equal Opportunities legislation and the Company Equality and Diversity policy
• Reviewing and analysing current procedures always looking for continuous improvement
• Implementation and management of new operational practices and policies, incorporating RA and SSW.
• Dealing with employee relations and disciplinary and grievance matters in a professional and speedy manner ensuring that the HR Department is advised of any developing issues
• Carrying out any ad hoc Projects and maintaining an efficient reporting and administrative process in an effective and professional manner
• Carrying out any other duties, as necessary

Person Specification / Skills

• Good organisational and planning skills
• Experience of managing a team of a minimum 40 colleagues
• Previous experience of leading a team of operatives in wide scale operation.
• Good interpersonal, leadership and motivation skills
• Experience of handling employee relation issues
• Good analytical and numerical skills
• The ability to maintain very high levels of accuracy in the processing and provision of management information
• Good knowledge of health & Safety requirements
• Customer facing experience
• Experience in Warehouse Management Systems
• Experience in change management/continuous improvement
• Ability to embrace change and adapt to a rapidly changing environment
• Ability to work under your own initiative