Estate Ranger

Job Description

Estate Ranger Location: Peterborough / Head OfficeSalary: Up to £25,723The Vacancy Hours - Monday - Friday, 8am - 4pm some out of hours flexibility requiredBased out of our clients Head Office Shrewsbury Avenue, PeterboroughOur client is looking to recruit for the varied role of Estate Ranger, they are looking for someone who will take pride in their estates and ensure they are well maintained, neat and tidy and enhance their reputation for providing quality homes.You will provide a wide-ranging estate service across that incorporates repairs and maintenance. You will also carry out comprehensive H&S compliance checks to flat fire doors as well as inspections at designated blocks and provide on-site advice to residentsand report any breaches of tenancy and to be their eyes and ears on the estates to enable quick resolution of issues.Key Responsibilities

• Provide maintenance and caretaking to communal blocks, schemes, and their estates - Identify and carry out any repairs/maintenance and remove graffiti whist using the correct chemicals in line with COSHH regulations, and to Report complex/highly skilledrepairs to the Repairs Centre.
• Removal of Fly tipped items from their Estates
• Carry out some Grounds Maintenance works
• House and garage clearances as requested
• Work effectively as part of the Estate Services Team and the wider Directorate
• Manage site security, including keys/fobs and access to restricted areas of the buildings, communicating with contractors, members of the public, residents, their employees and other services.
• Carry out the annual cyclical inspections of flat Fire Doors - record results and report any identified issues to the repairs team.
• Carry out Automatic Opening Vent (AOV) testing, Emergency light testing and powered gates in communal blocks. Record results and raise any issues to repairs team in a timely manner.
• Manage and make decisions relating to fire risk at each site day-to-day; take actions to mitigate risks, for example, remove refuse and any items left in communal areas, ensure bin areas and chutes are clear and report any non-compliance.
• Challenge residents in line with tenancy and the public regarding any health and safety non-compliance whilst on site. Report any action taken or other concerns relating to vulnerable residents or potential breaches of tenancy such as anti-social behaviour,property damage or sub-letting (to the appropriate team). Report any emergency on-site issues to the Police.
• Provide excellent customer service to residents; respond to face-to-face queries regarding service delivery, quality of service and expressions of dissatisfaction whilst on site. Manage customer expectations and report unresolved issues or challenges tothe line manager.
• Take responsibility for maintaining accurate records on each site, including inspections and photos. Use hand-held devices to accept, up-date and close jobs and communicate using email.
• Maintain their estates and keep land free from refuse, fly-tipping and other health, and safety risks; remove and dispose of rubbish, sharps and bulk waste identified whilst on site, or reported through the Repairs Centre. Keep records for service chargingcosts on hand-held devices.
• Provide services as requested by other teams to assist vulnerable residents, for example house clearance, hoarding, removals, etc. In addition, provide services for the Facilities, Health and Safety team, for example, move office furniture, change lightbulbs, carry out minor repairs, collect and deliver mail/items between their sites.
• Take responsibility for and carry out checks of company vehicles weekly; report any issues to the Facilities, Health and Safety team and arrange cleaning/maintenance of vehicles
• Oversee the work of pre-apprentice Estate Rangers on a day-to-day basis, provide instruction, check methods of working (including Health and Safety) and work carried out.

Be responsible for the use of a hand-held device; report any IT issues, ensure resolution and proper functionality, re-organise and complete day-to-day tasks.Requirements

• Must hold a full UK driving licence.
• Willingness to undertake and maintain a basic DBS check.
• GCSE standard of education
• Qualification or relevant experience within a trade background specific to maintenance or repairs, desirable.